GOODWILL INDUSTRIES - KNOXVILLE INC

EIN: 620868796 501(c)(3) Employment

KNOXVILLE, TN

Total Revenue
$24,450,391
Total Expenses
$22,830,975
Total Assets
$51,765,106
Net Assets
$43,393,828
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Financial Vulnerability Assessment (Tuckman-Chang)

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Financial Trends

Organization Details

Formation Year
1971
Legal Domicile
TN
Principal Officer
ELIZABETH NOTHER
Phone
8655888567
Tax Period
2025-01-01 to 2025-12-31

GOODWILL INDUSTRIES - KNOXVILLE INC, founded in 1971, is a mid-sized nonprofit in the Employment sector that reported $24.5M in total revenue in fiscal year 2025. Expenses of $22.8M left a modest 7% surplus.

Mission

GOODWILL INDUSTRIES-KNOXVILLE, INC. (THE ORGANIZATION") IS A NONPROFIT CORPORATION. OUR MISSION AT GOODWILL INDUSTRIES-KNOXVILLE, A 501(C)(3) NONPROFIT ORGANIZATION, IS CHANGING LIVES AND STRENGTHENING FAMILIES BY HELPING PEOPLE REACH THEIR FULL POTENTIAL THROUGH COMMUNITY-RELEVANT JOB TRAINING, WORK EXPERIENCES, AND CAREER SERVICES.

Program Service Accomplishments

Program 1
Expenses: $1,264,099 Revenue: $160,163

GOOD PROSPECTS: GOOD PROSPECTS ASSISTS CLIENTS IN REACHING GOALS TOWARD ACHIEVING STABILITY AND SELF-SUFFICIENCY BY CONNECTING THEM WITH NECESSARY RESOURCES AND SERVICES. DIGITAL SKILLS TRAINING...

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GOOD PROSPECTS: GOOD PROSPECTS ASSISTS CLIENTS IN REACHING GOALS TOWARD ACHIEVING STABILITY AND SELF-SUFFICIENCY BY CONNECTING THEM WITH NECESSARY RESOURCES AND SERVICES. DIGITAL SKILLS TRAINING: GOODWILL INDUSTRIES - KNOXVILLE, INC. OFFERS AN ARRAY OF VIRTUAL AND IN-PERSON TRAINING PROGRAMS DESIGNED TO ENHANCE THE DIGITAL SKILLS NEEDED TO COMPETE IN TODAY'S WORKFORCE. THROUGH OUR GROW WITH GOOGLE GRANT FOR JUSTICE IMPACTED INDIVIDUALS AND TECHNICAL PROGRAMS, WE ARE ABLE TO OFFER NORTHSTAR CERTIFICATIONS IN BASIC COMPUTER SKILLS, INTERNET BASICS, EMAIL USAGE, WINDOWS 10, SOCIAL MEDIA, INFORMATION LITERACY, INTERNET SAFETY, CREATING A RESUME, JOB SEARCHING, APPLYING ONLINE, MICROSOFT AND GOOGLE APPS. 63 INDIVIDUALS RECEIVED DIGITAL LITERACY SERVICES.CERTIFIED NURSE ASSISTANT TRAINING: THE CNA PROGRAM PREPARES STUDENTS TO SIT FOR THE NURSE AIDE TRAINING (NAT) STATE CERTIFICATION EXAM AND BECOME EMPLOYED AS CERTIFIED NURSE ASSISTANTS. 135 CLIENTS WERE SERVED IN 2025.WORK ADJUSTMENT FOR ADULTS: PAID WORK OPPORTUNITIES FOR PARTICIPANTS TO GAIN GENERAL WORK-RELATED SKILLS VALUABLE IN ANY ENVIRONMENT. THIS PROGRAM IS IDEAL FOR INDIVIDUALS THAT HAVE NEVER WORKED, HAVE BEEN UNSUCCESSFUL IN WORK ATTEMPTS, OR ARE RETURNING TO WORK FOR THE FIRST TIME AFTER ACQUIRING A DISABILITY.WORK ADJUSTMENT FOR STUDENTS: PAID WORK OPPORTUNITIES THAT EXPAND GENERAL WORK-RELATED SKILLS VALUABLE IN ANY ENVIRONMENT, WHILE MEETING THE REQUIREMENTS OF HIS/HER INDIVIDUAL EDUCATION PLAN. STUDENTS ATTEND AS PART OF THEIR SCHOOL DAY.SUPPORTED EMPLOYMENT: PROVIDES JOB PLACEMENT ASSISTANCE, JOB COACHING, AND LONG-TERM SUPPORT AND RETENTION SERVICES TO OBTAIN AND MAINTAIN COMPETITIVE EMPLOYMENT IN THE COMMUNITY. INDIVIDUALS MUST BE REFERRED BY THE DIVISION OF REHABILITATION SERVICES.JOB READINESS TRAINING & JOB PLACEMENT SERVICES: THIS PROGRAM IS TYPICALLY OFFERED IN THE FOLLOWING SEQUENCE: JOB READINESS TRAINING, PLACEMENT, AND RETENTION. DURING JOB READINESS TRAINING, INDIVIDUALS ARE ASSISTED IN SELF-IDENTIFYING BARRIERS TO EMPLOYMENT AND DEVELOP A PLAN FOR DECREASING OR ELIMINATING THOSE BARRIERS SO THAT EMPLOYMENT CAN BE OBTAINED.

Program 2
Expenses: $18,096,827 Revenue: $13,537,599

DONATED GOODS AND RETAIL PROGRAM SERVICES: GOODWILL INDUSTRIES KNOXVILLE, INC. UTILIZES ITS RESALE STRATEGIES TO PROVIDE ON THE JOB TRAINING TO PERSONS WITH DISABILITIES AND OTHER BARRIERS TO...

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DONATED GOODS AND RETAIL PROGRAM SERVICES: GOODWILL INDUSTRIES KNOXVILLE, INC. UTILIZES ITS RESALE STRATEGIES TO PROVIDE ON THE JOB TRAINING TO PERSONS WITH DISABILITIES AND OTHER BARRIERS TO EMPLOYMENT SUCH AS MULTI-GENERATIONAL POVERTY, HISTORY OF INCARCERATION, LIMITED EDUCATION, AND NO WORK EXPERIENCE. GOODWILL ACCEPTS CLOTHING AND OTHER HOUSEHOLD GOODS FROM THE PUBLIC AND SELLS THESE DONATIONS IN GOODWILL COMMUNITY-BASED STORES. REVENUE FROM THE SALE OF THESE GOODS GOES DIRECTLY TOWARD SUPPORTING AND GROWING CRITICAL LOCAL PROGRAMS AND JOB PLACEMENT SERVICES.239,917 DONATIONS WERE RECEIVED IN 2025.

Program 3
Expenses: $2,125,132 Revenue: $2,469,203

CONTRACTS: GOODWILL HAS CONTRACTS WITH PRIVATE BUSINESSES AND GOVERNMENTAL AGENCIES TO PROVIDE VARIOUS GOODS AND SERVICES. THIS AIDS IN WORK ADJUSTMENT AND SKILLS TRAINING, WHICH ARE INTEGRAL TO THE...

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CONTRACTS: GOODWILL HAS CONTRACTS WITH PRIVATE BUSINESSES AND GOVERNMENTAL AGENCIES TO PROVIDE VARIOUS GOODS AND SERVICES. THIS AIDS IN WORK ADJUSTMENT AND SKILLS TRAINING, WHICH ARE INTEGRAL TO THE REHABILITATION PROCESS. CONTRACTS ALSO HELP TO PROVIDE PAID TRAINING OPPORTUNITIES AND FEDERAL AND STATE PROGRAMS THAT FOCUS ON PROVIDING JOBS FOR INDIVIDUALS WITH DISABILITIES.100+ EMPLOYERS PARTNERED WITH GOODWILL TO PLACE EAST TENNESSEANS INTO JOBS.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

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Financial Overview (2025)

Revenue Breakdown

Contributions & Grants $7,342,933
Program Service Revenue $16,166,965
Investment Income $941,817
Other Revenue $-1,324
TOTAL REVENUE $24,450,391

Expense Breakdown

Grants Paid $12,636
Salaries & Benefits $8,925,713
Fundraising Expenses $4,026
Program Expenses $21,486,058
Other Expenses $13,892,626
TOTAL EXPENSES $22,830,975

Year-over-Year Comparison

2025 2024 Change
Revenue $24,450,391 $22,673,785 +0.1%
Expenses $22,830,975 $22,208,657 +0.0%
Net Income $1,619,416 $465,128 +2.5%
Key Indicators
Grants to Organizations Grants to Individuals Lobbying Political Activity Foreign Activities Donor Advised Fund Schedule B Required
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Governance

Voting Members
13
Independent Members
13
Employees
664
Volunteers
10

Governance Policies

Conflict of Interest Policy
Whistleblower Policy
Document Retention Policy

Special Practices & Reported Activities

Operated a School
Operated a Hospital
Provided First Class Travel
Reported Conflict of Interest
Reported Asset Diversion
Excess Benefit Transaction
Made Political Expenditures
Engaged in Lobbying
Operated Donor Advised Fund
Maintained Art Collections
Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers
5
$497,589
Total Directors
13
$0
Key Employees
0
$0
Highest Compensated
3
reported
Name Title Hours/Week Role Reportable Comp Other Comp Total
ELIZABETH NOTHER PRESIDENT & CEO 40.00
Officer
$315,413 $33,377 $348,790
NANCY NICOLE KNOXVILLE SENIOR VICE PRESIDENT OF RETAIL 40.00
Highest
$173,676 $9,986 $183,662
DAVID G WHITE VP OF FINANCE 40.00
Officer
$139,384 $9,415 $148,799
MEAGHAN JOHNSON VP OF WORKFORCE DEVELOPMEN 40.00
Highest
$128,348 $9,326 $137,674
CARMEN BUSH VP OF RETAIL 40.00
Highest
$102,392 $2,723 $105,115
DR AMY SKINNER LPCMHSP CHAIRPERSON 0.50
Officer Director
$0 $0 $0
MEGAN RHODES CHAIRPERSON-ELECT 0.50
Officer Director
$0 $0 $0
BRAIN STRONG SECRETARY-TREASURER 0.50
Officer Director
$0 $0 $0
WES BLOSSER BOARD MEMBER 0.50
Director
$0 $0 $0
STEVE CARR BOARD MEMBER 0.50
Director
$0 $0 $0
WADE ESAU BOARD MEMBER 0.50
Director
$0 $0 $0
DR AMELIA HART CPA CGMA BOARD MEMBER 0.50
Director
$0 $0 $0
BOB KESLING BOARD MEMBER 0.50
Director
$0 $0 $0
JOHN H LEY BOARD MEMBER 0.50
Director
$0 $0 $0
MERILEE MCCURDY PHD BOARD MEMBER 0.50
Director
$0 $0 $0
RYAN P MCNALLY BOARD MEMBER 0.50
Director
$0 $0 $0
CONNOR MILES BOARD MEMBER 0.50
Director
$0 $0 $0
TARA DUNCAN RICHARDSON BOARD MEMBER 0.50
Director
$0 $0 $0
Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year Revenue Expenses Assets Net Income
2025 $24,450,391 $22,830,975 $51,765,106 $1,619,416
2024 $22,673,785 $22,208,657 $49,169,696 $465,128
2023 $21,185,487 $20,633,865 $46,607,484 $551,622
2022 $18,799,522 $18,656,605 $44,701,905 $142,917
2021 $19,652,369 $18,516,009 $38,369,521 $1,136,360
2020 $22,872,246 $17,925,663 $36,812,628 $4,946,583
2019 $19,993,829 $19,177,138 $31,117,043 $816,691
2018 $18,243,509 $18,032,054 $29,776,421 $211,455
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