CONTACT HELPLINE INC

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1973

Legal Domicile

Principal Officer

BRUCE MARSHALL

Phone

8653127450

Tax Period

2023-01-01 to 2023-12-31

CONTACT HELPLINE INC, founded in 1973, is a community nonprofit in the Mental Health sector that reported $3.3M in total revenue in fiscal year 2023. Expenses of $2.9M left a modest 12% surplus.

Mission

PROVIDES FREE AND COMPASSIONATE EMOTIONAL SUPPORT TO PEOPLE IN SUICIDAL CRISIS OR EMOTIONAL DISTRESS THROUGH CONFIDENTIAL TELEPHONE, INTERNET CHAT AND TEXT SERVICES.

Program Service Accomplishments

Program 1

Expenses: $1,635,893

CRISIS SERVICES: ASSISTS ADULTS AND TEENS IN DISPAIR OR DISTRESS IN ORDER TO REDUCE THE INCIDENCE OF SUICIDE. 34,022 CRISIS CALLS, CHATS AND TEXTS WERE ANSWERED IN 2023. THE CRISIS PROGRAM ANSWERS...

CRISIS SERVICES: ASSISTS ADULTS AND TEENS IN DISPAIR OR DISTRESS IN ORDER TO REDUCE THE INCIDENCE OF SUICIDE. 34,022 CRISIS CALLS, CHATS AND TEXTS WERE ANSWERED IN 2023. THE CRISIS PROGRAM ANSWERS CALLS, CHATS AND TEXTS 24 HOURS PER DAY, 365 DAYS A YEAR.

Program 2

Expenses: $817,946

THE CONTACT TRAINED VOLUNTEER TELEPHONE WORKERS MADE DAILY PHONE CALLS TO SENIOR CITIZENS, HANDICAPPED PERSONS AND THOSE LIVING ALONE TO PROVIDE THEM WITH SOCIAL CONTACT, REMINDERS, AND TO CHECK ON THEIR WELL-BEING. EMERGENCY MEASURES ARE TAKEN IF CONTACT IS NOT MADE. ACCOUNTS FOR APPROXIMATELY 30% OF PROGRAM SERVICE EXPENSE

Program 3

Expenses: $272,649

CONTACT PROVIDES AN INTENSIVE "HOW TO ACTIVELY LISTEN" TRAINING PROGRAM AT LEAST TWICE A YEAR TO THE COMMUNITY. THE TRAINING CONSISTS OF TWENTY HOURS OF INSTRUCTION AND PRACTICE COVERING TOPICS SUCH AS GRIEF, DEPRESSION, SEXUAL ASSAULT, DOMESTIC VIOLENCE, SUICIDE, AND SUBSTANCE ABUSE.ACCOUNTS FOR APPROXIMATELY 10% OF PROGRAM SERVICE EXPENSE.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2023)

Revenue Breakdown

Contributions & Grants $3,244,668

Program Service Revenue $0

Investment Income $30,983

Other Revenue $0

TOTAL REVENUE $3,275,651

Expense Breakdown

Grants Paid $0

Salaries & Benefits $2,644,314

Fundraising Expenses $56,893

Program Expenses $2,726,488

Other Expenses $247,709

TOTAL EXPENSES $2,892,023

Year-over-Year Comparison

	2023	2022	Change
Revenue	$3,275,651	$3,246,438	+0.0%
Expenses	$2,892,023	$618,120	+3.7%
Net Income	$383,628	$2,628,318	-0.9%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

N/A

Volunteers

N/A

Governance Policies

✓ Conflict of Interest Policy

✗ Whistleblower Policy

✗ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
W BRUCE MARSHALL	EXECUTIVE DIRECTOR	40.00	Officer Director	$0	$0	$0
AARON FREE	SECRETARY	2.00	Officer Director	$0	$0	$0
SASHA BENJAMIN	BOARD MEMBER	2.00	Director	$0	$0	$0
LINDSEY MCELVY	REASSURANCE COORDINATOR	15.00	Director	$0	$0	$0
MARCIA FISHER	BOARD MEMBER	2.00	Director	$0	$0	$0
DYLAN GALLOWAY	BOARD MEMBER	2.00	Director	$0	$0	$0
HANNAH LOZANO	BOARD MEMBER	2.00	Director	$0	$0	$0
BRITTANIE WEAVER	BOARD MEMBER	2.00	Director	$0	$0	$0
KELLY CALLISON	PRESIDENT	2.00	Officer Director	$0	$0	$0
CASEY BARRIO	TREASURER	5.00	Officer Director	$0	$0	$0
BLAKE OVERTON	VICE-PRESIDENT	2.00	Officer Director	$0	$0	$0

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2024	No data	No data	No data	No data
2023	$3,275,651	$2,892,023	$3,116,013	$383,628
2022	$3,246,438	$618,120	$2,754,588	$2,628,318
2021	$386,469	$339,749	$125,823	$46,720
2020	$206,312	$162,620	$75,811	$43,692
2019	$87,252	$98,062	$7,800	$-10,810
2018	$65,036	$88,194	$17,517	$-23,158