EAST TENNESSEE HUMAN RESOURCE AGEN… - Form 990 Financial Data

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1974

Legal Domicile

Principal Officer

GARY HOLIWAY

Phone

8656912551

Tax Period

2024-07-01 to 2025-06-30

EAST TENNESSEE HUMAN RESOURCE AGENCY INC, founded in 1974, is a mid-sized nonprofit that reported $55.4M in total revenue in fiscal year 2024. Revenue grew 8% year-over-year, indicating healthy expansion.

Mission

ETHRA WAS ESTABLISHED IN 1974 IN ACCORDANCE WITH TITLE 13 CHAPTER 26, AS AMENDED, OF TENNESSEE CODE ANNOTATED. THIS LEGISLATION ESTABLISHES A NINE REGION STATEWIDE SYSTEM TO DELIVER HUMAN RESOURCE SERVICES AND PROGRAMS TO TENNESSEE CITIZENS FOR TENNESSEE'S LOCAL GOVERNMENTS.

Program Service Accomplishments

Program 1

Expenses: $13,352,007 Revenue: $1,218,786

TRANSPORTATION - PROVIDE TRANSPORTATION SERVICES TO RURAL RESIDENTS OF EAST TENNESSEE WITH EMPHASIS ON SERVING THE ELDERLY, HANDICAPPED, MEDICALLY IN NEED, AND AFDC RECIPIENTS. OPERATED PUBLIC...

TRANSPORTATION - PROVIDE TRANSPORTATION SERVICES TO RURAL RESIDENTS OF EAST TENNESSEE WITH EMPHASIS ON SERVING THE ELDERLY, HANDICAPPED, MEDICALLY IN NEED, AND AFDC RECIPIENTS. OPERATED PUBLIC TRANSPORTATION MINI-BUSES FOR THE CITY OF OAK RIDGE. COORDINATE EFFORTS WITH LOCAL BUSINESSES TO PROVIDE TRANSPORTATION TO AND FROM WORK FOR LOW-INCOME PERSONS. RECEIVED CALLS FROM CLIENTS, FACILITIES, DOCTORS, ETC., AND SCHEDULED TRANSPORTATION FOR CLIENTS ELIGIBLE FOR HEALTH SERVICES COVERED BY AMERICHOICE.

Program 2

Expenses: $13,659,946 Revenue: $1,246,895

AGING - SUBSIDIZE OPERATIONS OF SENIOR CITIZEN CENTERS AND LOCAL OFFICES ON AGING IN 16 EAST TENNESSEE COUNTIES AND PROVIDE LONG-TERM PLANNING, COORDINATION OF SERVICES, AND SPECIAL PROGRAMS FOR THE AGING. PROVIDE NUTRITIOUS LUNCHES AT HOME AND AT CONGREGATE MEAL SITES IN A 16-COUNTY REGION. PROVIDE IN-HOME CARE AND HOME-DELIVERED MEALS TO THE ELDERLY. SUPERVISE EMPLOYMENT OF LOW-INCOME SENIOR CITIZENS. RECRUIT, TRAIN, AND SUPERVISE VOLUNTEERS TO ACT AS OMBUDSMEN FOR AREA NURSING HOMES; INVESTIGATE AND RESOLVE PATIENT COMPLAINTS. COURT-APPOINTED GUARDIAN FOR INCOMPETENT SENIOR CITIZENS. SUPPORT AND PLAN ACTIVITIES PROMOTING THE HEALTH OF SENIOR CITIZENS IN A 16-COUNTY REGION. PROVIDE LEGAL ASSISTANCE TO THE ELDERLY.

Program 3

Expenses: $7,292,643 Revenue: $630,089

WORKFORCE DEVELOPMENT - PROVIDES JOB SEARCH, TRAINING, AND PLACEMENT ASSISTANCE. PROVIDES SUPPORT SERVICES TO WELFARE RECIPIENTS PREPARING FOR AND ENTERING EMPLOYMENT. SET UP AND OPERATE ONE-STOP...

WORKFORCE DEVELOPMENT - PROVIDES JOB SEARCH, TRAINING, AND PLACEMENT ASSISTANCE. PROVIDES SUPPORT SERVICES TO WELFARE RECIPIENTS PREPARING FOR AND ENTERING EMPLOYMENT. SET UP AND OPERATE ONE-STOP CENTERS IN LOCAL WORKFORCE INVESTMENT AREA 4.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $50,167,283

Program Service Revenue $4,804,222

Investment Income $22,213

Other Revenue $417,789

TOTAL REVENUE $55,411,507

Expense Breakdown

Grants Paid $26,814,403

Salaries & Benefits $19,061,529

Fundraising Expenses $0

Program Expenses $53,020,971

Other Expenses $8,344,890

TOTAL EXPENSES $54,220,822

Year-over-Year Comparison

	2024	2023	Change
Revenue	$55,411,507	$51,203,569	+0.1%
Expenses	$54,220,822	$52,139,043	+0.0%
Net Income	$1,190,685	$-935,474	-2.3%

Key Indicators

✗ Grants to Organizations ✓ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

502

Volunteers

496

Governance Policies

✗ Conflict of Interest Policy

✗ Whistleblower Policy

✗ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$180,003

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
GARY HOLIWAY	EXECUTIVE DI	40.00	Officer	$147,912	$32,091	$180,003
ELIZABETH ANN EVERS	DIRECTOR OF	N/A	Highest	$122,502	$25,558	$148,060
WILLIAM BRADLEY	DIR OF AGING	N/A	Highest	$131,003	$16,932	$147,935
MICHAEL PATTERSON	TRANSPORTATI	N/A	Highest	$131,009	$14,435	$145,444
NICHOLAS PAPPADA	DIRECTOR OF	N/A	Highest	$109,181	$24,954	$134,135
JESSICA M STEWART	LEGAL ADVISO	N/A	Highest	$104,467	$24,625	$129,092
TERRY FRANK MAYOR - ANDERSON	BOARD MEMBER	N/A	Director	$0	$0	$0
SENATOR RICHARD BRIGGS	BOARD/POLICY	N/A	Director	$0	$0	$0
BRIAN LANGLEY EXECUTIVE - MORGAN CO	VICE CHAIR	N/A	Officer Director	$0	$0	$0
JOE BROOKS MAYOR - CLAIBORNE COUN	BOARD/POLICY	N/A	Officer Director	$0	$0	$0
BILL BRITTAIN MAYOR - HAMBLEN COUNT	BOARD/POLICY	N/A	Director	$0	$0	$0
BUDDY BRADSHAW MAYOR - LOUDON COUNT	BOARD/POLICY	N/A	Director	$0	$0	$0
JERRIED JEFFERS MAYOR - SCOTT COUNT	POLICY MEMBE	N/A	Director	$0	$0	$0
MIKE BYRD MAYOR - GRAINGER COUNT	BOARD/POLICY	N/A	Director	$0	$0	$0
ED MITCHELL MAYOR - BLOUNT COUNTY	BOARD MEMBER	N/A	Director	$0	$0	$0
GLENN JACOBS MAYOR - KNOX COUNTY	SECRETARY	N/A	Director	$0	$0	$0
JACK LYNCH MAYOR - CAMPBELL COUNTY	POLICY MEMBE	N/A	Director	$0	$0	$0
JASON BAILEY MAYOR - UNION COUNTY	BOARD/POLICY	N/A	Director	$0	$0	$0
LARRY WATERS MAYOR - SEVIER COUNTY	BOARD/POLICY	N/A	Director	$0	$0	$0
MARK POTTS MAYOR - JEFFERSON COUNTY	BOARD/POLICY	N/A	Officer Director	$0	$0	$0
MITCH INGRAM MAYOR - MONROE COUNTY	BOARD MEMBER	N/A	Director	$0	$0	$0
ROB MATHIS MAYOR - COCKE COUNTY	TREASURER	N/A	Director	$0	$0	$0
REPRESENTATIVE ELAINE DAVIS	BOARD/POLICY	N/A	Director	$0	$0	$0
KIMBERLY DEAL	BOARD/POLICY	N/A	Director	$0	$0	$0
RON WILLIAMS MAYOR - FARRAGUT	CHAIR	N/A	Director	$0	$0	$0
NEAL PUCCIARELLI MAYOR	BOARD/POLICY	N/A	Director	$0	$0	$0
TREY DYKES MAYOR - NEWPORT	BOARD/POLICY	N/A	Director	$0	$0	$0
WADE CRESWELL EXECUTIVE - ROANE	POLICY MEMBE	N/A	Director	$0	$0	$0

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	$55,411,507	$54,220,822	$27,034,749	$1,190,685
2024	No data	No data	No data	No data
2023	$49,953,373	$50,090,054	$25,832,849	$-136,681
2022	$50,891,264	$48,967,228	$24,413,981	$1,924,036
2021	$48,339,274	$47,298,685	$20,466,958	$1,040,589
2020	$46,972,610	$44,624,382	$18,471,183	$2,348,228
2019	$44,865,585	$44,925,987	$16,795,703	$-60,402
2018	$38,179,231	$38,440,311	$14,282,233	$-261,080

EAST TENNESSEE HUMAN RESOURCE AGENCY INC