VOLUNTEER BEHAVIORAL HEALTH CARE S… - Form 990 Financial Data

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1995

Legal Domicile

Principal Officer

DAWN CARLTON

Phone

4238254345

Tax Period

2024-07-01 to 2025-06-30

VOLUNTEER BEHAVIORAL HEALTH CARE SYSTEM, founded in 1995, is a mid-sized nonprofit in the Mental Health sector that reported $95.0M in total revenue in fiscal year 2024. Revenue grew 17% year-over-year, indicating healthy expansion. Expenses of $81.6M left a modest 14% surplus.

Mission

PROVIDE BEHAVIORAL HEALTH SERVICES TO CLIENTS LOCATED IN MIDDLE AND EAST TENNESSEE

Program Service Accomplishments

Program 1

Expenses: $5,475,967 Revenue: $5,188,691

MEDICAL SERVICES - VOLUNTEER PROVIDES PSYCHIATRIC EVALUATIONS AND MEDICATION MANAGEMENT SERVICES PERFORMED BY MD'S AND NURSE PRACTITIONERS FOR POPULATION GROUPS SERVED WITHIN THE VOLUNTEER SYSTEM.

Program 2

Expenses: $8,818,460 Revenue: $16,540,228

CASE MANAGEMENT CARE COORDINATION - CASE MANAGEMENT IS A SERIES OF ACTIONS TAKEN WHOSE MAJOR RESPONSIBILITIES ARE TO HELP A CLIENT MAKE INFORMED CHOICES, TO ASSURE TIMELY AND COST-EFFECTIVE ACCESS TO QUALITY SERVICES, AND TO HELP A CLIENT TO MAKE AND/OR TAKE ADVANTAGE OF OPPORTUNITIES FOR GROWTH AND PERSONAL ENHANCEMENT. CASE MANAGERS HELP TO ARRANGE PROVISION OF MEDICAL, CRISIS, VOCATIONAL AND HOUSING SERVICES AS NEEDED. SERVICES INCLUDE IDENTIFYING NEEDS AND STRENGTHS, DEVELOPING SHORT AND LONG TERM GOALS AND ASSISTING TO ACCESS SERVICES REQUIRED TO ACCOMPLISH THOSE GOALS. CASE MANAGEMENT IS PROVIDED THROUGHOUT THE VOLUNTEER SYSTEM.

Program 3

Expenses: $4,696,044 Revenue: $5,804,446

CRISIS - CRISIS SERVICES ARE AVAILABLE 24 HOURS A DAY TO RESPOND TO ADULTS EXPERIENCING A MENTAL HEALTH CRISIS. A MENTAL HEALTH CRISIS IS AN EMERGENCY CONDITION THAT INVOLVES A SERIOUS DISRUPTION IN AN INDIVIDUAL'S DAILY FUNCTIONING. CRISIS SERVICES OFFERS INFORMATION AND CRISIS PHONE COUNSELING, FACE TO FACE CRISIS EVALUATION, TRIAGE AND REFERRALS BY MOBILE CRISIS TEAMS. CRISIS WALK-IN CENTERS ARE AVAILABLE IN CHATTANOOGA AND COOKEVILLE. FOLLOW-UP SERVICES INCLUDE ENCOURAGEMENT AND ASSISTANCE FOR THE INDIVIDUAL IN ACCESSING ON-GOING SERVICES.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $61,805,352

Program Service Revenue $31,936,951

Investment Income $1,238,333

Other Revenue $0

TOTAL REVENUE $94,980,636

Expense Breakdown

Grants Paid $0

Salaries & Benefits $61,025,987

Fundraising Expenses $0

Program Expenses $65,579,851

Other Expenses $20,569,643

TOTAL EXPENSES $81,595,630

Year-over-Year Comparison

	2024	2023	Change
Revenue	$94,980,636	$81,039,249	+0.2%
Expenses	$81,595,630	$71,321,637	+0.1%
Net Income	$13,385,006	$9,717,612	+0.4%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

1310

Volunteers

N/A

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$1,534,143

Total Directors

$18,425

Key Employees

$677,992

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
BRENDA HARPER	DIRECTOR	1.00	Director	$975	$0	$975
JERRY L JOHNSON	SECRETARY/TREASURER	1.00	Officer Director	$1,700	$0	$1,700
MARK CROCKER	DIRECTOR	1.00	Director	$1,500	$0	$1,500
CHARLES MORRIS	DIRECTOR	1.00	Director	$1,500	$0	$1,500
YVONNE L PEPPERS	DIRECTOR	1.00	Director	$1,275	$0	$1,275
LINDA BENNETT	CHAIRMAN	1.00	Officer Director	$2,575	$0	$2,575
DREW ROBINSON	VICE CHAIRMAN	1.00	Officer Director	$2,000	$0	$2,000
GRACE TOMKINS	DIRECTOR	1.00	Director	$1,200	$0	$1,200
DR TIM FOURNET	DIRECTOR	1.00	Director	$900	$0	$900
CHIEF JAMES HAMBRICK	DIRECTOR	1.00	Director	$975	$0	$975
BILL DAVIS	DIRECTOR	1.00	Director	$1,200	$0	$1,200
JEFF DICKSON	DIRECTOR	1.00	Director	$1,125	$0	$1,125
ELLYN WILBUR	DIRECTOR	1.00	Director	$1,500	$0	$1,500
ANGELA HAMPTON	CHIEF ADMINISTRATIVE OFFICER	40.00	Officer	$118,900	$26,454	$145,354
PHYLLIS PERSINGER	PRESIDENT/CEO	40.00	Officer	$274,475	$21,679	$296,154
GREG LEWIS	SR. CLINICAL DIRECTOR	40.00	Officer	$186,200	$17,676	$203,876
RICHARD FRENCH	SENIOR VICE PRESIDENT	40.00	Officer	$209,217	$26,080	$235,297
DAWN CARLTON	CHIEF FINANCIAL OFFICER	40.00	Officer	$136,000	$27,434	$163,434
GALA MURRAY	CHIEF COMPLIANCE OFFICER	40.00	Officer	$129,250	$15,870	$145,120
MISSY JOHNSON	CHIEF HUMAN RESOURCE OFFICER	40.00	Officer	$125,900	$34,998	$160,898
AARON HALL	CHIEF INFORMATION AND TECH OFFICER	40.00	Officer	$159,033	$18,702	$177,735
DR TROY GILSON	MEDICAL DIRECTOR	40.00	Key Emp	$301,855	$33,772	$335,627
DONALD ATKINSON	PYSCHIATRIST	40.00	Key Emp	$320,667	$21,698	$342,365
ANGELA C STOKES	VP OF NURSING SERVICES	40.00	Highest	$209,535	$19,081	$228,616
AMANDA COOK	CHIEF BUSINESS DEVELOPMENT	40.00	Highest	$141,700	$12,997	$154,697
MICHAEL HILL	PSYCHIATRIST	40.00	Highest	$149,813	$5,993	$155,806
MELISSA GAIL SISCO	NURSE PRACTITIONER	40.00	Highest	$134,519	$32,970	$167,489
TODD WIGGINS	COORDINATOR OF FORENSIC SERVICE	40.00	Highest	$162,791	$38,049	$200,840

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	$94,980,636	$81,595,630	$77,615,283	$13,385,006
2024	$81,039,249	$71,321,637	$64,029,089	$9,717,612
2023	$68,964,713	$64,200,725	$54,006,347	$4,763,988
2022	$61,936,573	$57,432,085	$49,176,238	$4,504,488
2021	$63,167,180	$49,650,473	$44,390,024	$13,516,707
2020	$51,536,067	$47,057,387	$27,434,860	$4,478,680
2019	$47,626,231	$44,852,603	$23,904,401	$2,773,628
2018	$44,144,200	$41,190,384	$21,966,531	$2,953,816

VOLUNTEER BEHAVIORAL HEALTH CARE SYSTEM