Better Business Bureau of Metropolitan Houston Inc

EIN: 740510080

Houston, TX

Total Revenue
$4,340,212
Total Expenses
$4,399,689
Total Assets
$5,819,506
Net Assets
$2,077,067
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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year
1922
Legal Domicile
TX
Principal Officer
Dan Parsons
Phone
7138689500
Tax Period
2023-01-01 to 2023-12-31

Better Business Bureau of Metropolitan Houston Inc, founded in 1922, is a community nonprofit that reported $4.3M in total revenue in fiscal year 2023. Revenue decreased 7% compared to the prior year.

Mission

TO PROMOTE AND FOSTER THE HIGHEST ETHICAL RELATIONSHIP BETWEEN BUSINESSES AND THE PUBLIC THROUGH SELF-REGULATION, CUSTOMER AND BUSINESS EDUCATION, AND SERVICE EXCELLENCE.

Program Service Accomplishments

Program 1

ACCREDITATION: RECRUITS NEW MEMBERS THAT QUALIFY TO SUPPORT THE BETTER BUSINESS BUREAU.

Program 2

BUSINESS SERVICES: PROVIDES SERVICES TO THE MEMBER COMPANIES AFTER APPROVAL INCLUDING: TAKING THEIR CALLS, SENDING OUT MEMBER KITS, MAKING UPDATES AND MAILING RENEWAL NOTICES.

Program 3

INFORMATION SERVICES: THE CALL AND INFORMATION SERVICES CENTER FOR THE BETTER BUSINESS BUREAU THAT ANSWERS CALLS FROM THE PUBLIC, INCLUDING BUSINESSES AND CONSUMERS. THEY ANSWER APPROXIMATELY 31,000...

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INFORMATION SERVICES: THE CALL AND INFORMATION SERVICES CENTER FOR THE BETTER BUSINESS BUREAU THAT ANSWERS CALLS FROM THE PUBLIC, INCLUDING BUSINESSES AND CONSUMERS. THEY ANSWER APPROXIMATELY 31,000 CALLS OR LIVE CHAT SESSIONS PER YEAR.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

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Financial Overview (2023)

Revenue Breakdown

Contributions & Grants $3,898,044
Program Service Revenue $360,089
Investment Income $80,980
Other Revenue $1,099
TOTAL REVENUE $4,340,212

Expense Breakdown

Grants Paid $0
Salaries & Benefits $2,952,485
Fundraising Expenses $0
Other Expenses $1,447,204
TOTAL EXPENSES $4,399,689

Year-over-Year Comparison

2023 2022 Change
Revenue $4,340,212 $4,671,690 -0.1%
Expenses $4,399,689 $4,486,714 0.0%
Net Income $-59,477 $184,976 -1.3%
Key Indicators
✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required
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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

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Governance

Voting Members
48
Independent Members
48
Employees
55
Volunteers
N/A

Governance Policies

✗ Conflict of Interest Policy
✗ Whistleblower Policy
✗ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School
✗ Operated a Hospital
✗ Provided First Class Travel
✗ Reported Conflict of Interest
✗ Reported Asset Diversion
✗ Excess Benefit Transaction
✗ Made Political Expenditures
✗ Engaged in Lobbying
✗ Operated Donor Advised Fund
✗ Maintained Art Collections
✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers
12
$1,173,088
Total Directors
52
$0
Key Employees
0
$0
Highest Compensated
0
reported
Name Title Hours/Week Role Reportable Comp Other Comp Total
Dan Parsons President 40.0
Officer
$249,343 $17,112 $266,455
Lillian Kelly VP Finance & Administration 40.0
Officer
$211,414 $14,493 $225,907
Jeff Shoemaker VP Accreditation 40.0
Officer
$180,747 $14,403 $195,150
Jordan Rzad VP Marketing 40.0
Officer
$132,778 $13,587 $146,365
Hilda Martinez VP South Texas 40.0
Officer
$107,172 $6,465 $113,637
Leah Napoliello VP Public Affairs 40.0
Officer
$105,495 $8,138 $113,633
Samantha Durham VP DR/ADR 40.0
Officer
$101,657 $10,284 $111,941
Linda Tate-Hagins DIRECTOR 1.0
Director
$0 $0 $0
Henrique Paula DIRECTOR 1.0
Director
$0 $0 $0
David Roylance DIRECTOR 1.0
Director
$0 $0 $0
Dan Bawden DIRECTOR 1.0
Director
$0 $0 $0
D'Artagnan Bebel DIRECTOR 1.0
Director
$0 $0 $0
Leah Blache DIRECTOR 1.0
Director
$0 $0 $0
Sue Burnett DIRECTOR 1.0
Director
$0 $0 $0
Ruben Cepeda DIRECTOR 1.0
Director
$0 $0 $0
Brian Cogburn DIRECTOR 1.0
Director
$0 $0 $0
David Crabtree Past-Chair 1.0
Officer Director
$0 $0 $0
Linda Creswell Director 1.0
Director
$0 $0 $0
Lisa Dennis DIRECTOR 1.0
Director
$0 $0 $0
Katie Grahmann DIRECTOR 1.0
Director
$0 $0 $0
Brian Greene DIRECTOR 1.0
Director
$0 $0 $0
Michael Janakes DIRECTOR 1.0
Director
$0 $0 $0
Raymond Baker Chair 1.0
Officer Director
$0 $0 $0
Sonya Brazeal DIRECTOR 1.0
Director
$0 $0 $0
Gerald Cashiola DIRECTOR 1.0
Director
$0 $0 $0
Tom Connell DIRECTOR 1.0
Director
$0 $0 $0
George Connelly DIRECTOR 1.0
Director
$0 $0 $0
Michelle Costa DIRECTOR 1.0
Director
$0 $0 $0
Bery Crispin DIRECTOR 1.0
Director
$0 $0 $0
Shareef Defrawi DIRECTOR 1.0
Director
$0 $0 $0
Joe Emmitte Director 1.0
Director
$0 $0 $0
Tilman Fertitta DIRECTOR 1.0
Director
$0 $0 $0
Edmund Bill Garcia DIRECTOR 1.0
Director
$0 $0 $0
Alvin Gee Secretary 1.0
Officer Director
$0 $0 $0
Mark Goldie DIRECTOR 1.0
Director
$0 $0 $0
Michael Griffin DIRECTOR 1.0
Director
$0 $0 $0
Royce Heslep DIRECTOR 1.0
Director
$0 $0 $0
Candus Hinderer DIRECTOR 1.0
Director
$0 $0 $0
Steven Kaufman DIRECTOR 1.0
Director
$0 $0 $0
Craig Klein DIRECTOR 1.0
Director
$0 $0 $0
Steve Lufburrow Vice-Chair 1.0
Officer Director
$0 $0 $0
Scott McGrath DIRECTOR 1.0
Director
$0 $0 $0
Caroline McLeod DIRECTOR 1.0
Director
$0 $0 $0
Brandon Melia DIRECTOR 1.0
Director
$0 $0 $0
Nancy Meyer DIRECTOR 1.0
Director
$0 $0 $0
Robert Bob Neyland DIRECTOR 1.0
Director
$0 $0 $0
Taunya Painter DIRECTOR 1.0
Director
$0 $0 $0
Sarah Sagredo-Hammond DIRECTOR 1.0
Director
$0 $0 $0
Kyle Sheldon DIRECTOR 1.0
Director
$0 $0 $0
Scott Skrabanek DIRECTOR 1.0
Director
$0 $0 $0
Rex Solomon DIRECTOR 1.0
Director
$0 $0 $0
Edna Thompsen Treasurer 1.0
Officer Director
$0 $0 $0
Tracy Vaught DIRECTOR 1.0
Director
$0 $0 $0
Glenn Woo DIRECTOR 1.0
Director
$0 $0 $0
Johanna Watson DIRECTOR 1.0
Director
$0 $0 $0
John Huckaby DIRECTOR 1.0
Director
$0 $0 $0
Kristina Fenske DIRECTOR 1.0
Director
$0 $0 $0
Pat Choyce DIRECTOR 1.0
Director
$0 $0 $0
Fadi Agour DIRECTOR 1.0
Director
$0 $0 $0
Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year Revenue Expenses Assets Net Income
2024 No data No data No data No data
2023 $4,340,212 $4,399,689 $5,819,506 $-59,477
2022 $4,671,690 $4,486,714 $4,699,842 $184,976
2021 $4,975,179 $4,432,271 $4,729,521 $542,908
2020 $5,002,374 $4,792,925 $4,519,976 $209,449
2019 $5,258,592 $5,117,328 $4,127,389 $141,264
2018 $5,650,166 $5,434,441 $4,005,987 $215,725
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