BETTER BUSINESS BUREAU

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1950

Legal Domicile

Principal Officer

CARRIE A HURT

Phone

5124454748

Tax Period

2023-01-01 to 2023-12-31

BETTER BUSINESS BUREAU, founded in 1950, is a mid-sized nonprofit that reported $13.8M in total revenue in fiscal year 2023.

Mission

BBB'S MISSION IS TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST. BBB ACCOMPLISHES THIS MISSION BY:- DEVELOPING MEASURES, PROGRAMS, AND SERVICES FOR THE PROTECTION OF THE GENERAL PUBLIC- ENCOURAGING AND SUPPORTING BEST PRACTICES BY ENGAGING WITH AND EDUCATING CONSUMERS AND BUSINESSES- CELEBRATING MARKETPLACE ROLE MODELS- CALLING OUT AND ADDRESSING SUBSTANDARD MARKETPLACE BEHAVIOR- CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES AND CHARITIES

Program Service Accomplishments

Program 1

THE BBB PROMOTES A MARKETPLACE WHERE BUYERS AND CONSUMERS CAN TRUST EACH OTHER THROUGH BUSINESS REPORTING AND ACCREDITATION OF MORE THAN 15,000 ACCREDITED BUSINESSES.

Program 2

THE BBB PROVIDES CONSUMER PROTECTION THROUGH EDUCATION, CONSUMER WARNINGS, ALTERNATIVE DISPUTE RESOLUTION SERVICES, ADVERTISING MONITORING FOR TRUTH AND ACCURACY, AND BUSINESS REVIEWS.

Program 3

BBB PROVIDES CONSUMERS WITH RELIABLE BUSINESS INFORMATION THROUGH BBB SEARCH, HELPING THEM FIND ETHICAL, COMMUNITY-FOCUSED PARTNERS, REQUEST QUOTES, AND PROVIDE FREE BUSINESS REVIEWS. THE BBB...

BBB PROVIDES CONSUMERS WITH RELIABLE BUSINESS INFORMATION THROUGH BBB SEARCH, HELPING THEM FIND ETHICAL, COMMUNITY-FOCUSED PARTNERS, REQUEST QUOTES, AND PROVIDE FREE BUSINESS REVIEWS. THE BBB PROVIDES APPROVED ACCREDITED BUSINESSES WITH BUSINESS BEST PRACTICES, AND SUPPORT THROUGH ENHANCED BUSINESS PROFILES, AND MARKETING AND PROMOTIONAL SERVICE OFFERINGS.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2023)

Revenue Breakdown

Contributions & Grants $50,320

Program Service Revenue $13,402,426

Investment Income $167,201

Other Revenue $170,228

TOTAL REVENUE $13,790,175

Expense Breakdown

Grants Paid $0

Salaries & Benefits $6,363,142

Fundraising Expenses $0

Other Expenses $7,296,072

TOTAL EXPENSES $13,659,214

Year-over-Year Comparison

	2023	2022	Change
Revenue	$13,790,175	$13,152,329	+0.0%
Expenses	$13,659,214	$12,958,229	+0.1%
Net Income	$130,961	$194,100	-0.3%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

159

Volunteers

N/A

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$1,523,870

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
ABBY MELLOTT	DIRECTOR	1.00	Director	$0	$0	$0
PATTI SMITH	DIRECTOR	1.00	Director	$0	$0	$0
JON ECKERT	EXECUTIVE COMMITTEE	1.00	Director	$0	$0	$0
JUDY OSKAM	DIRECTOR	1.00	Director	$0	$0	$0
JUSTIN WADSWORTH	DIRECTOR	1.00	Director	$0	$0	$0
MONTE TOMASINO	DIRECTOR	1.00	Director	$0	$0	$0
NICK ALTER	DIRECTOR	1.00	Director	$0	$0	$0
JASON WEBBER	DIRECTOR	1.00	Director	$0	$0	$0
PETE PHILLIPS	DIRECTOR	1.00	Director	$0	$0	$0
PIERRE CARDENAS	DIRECTOR	1.00	Director	$0	$0	$0
RICHARD JAMES	DIRECTOR	1.00	Director	$0	$0	$0
RICK RAVEL	EXECUTIVE COMMITTEE	1.00	Director	$0	$0	$0
RICK VALDEZ	DIRECTOR	1.00	Director	$0	$0	$0
SALLY MIRANDA	DIRECTOR	1.00	Director	$0	$0	$0
T GETTERMAN	TREASURER	1.00	Officer Director	$0	$0	$0
PHILIP ROBINSON	DIRECTOR	1.00	Director	$0	$0	$0
JADE OWENS	DIRECTOR	1.00	Director	$0	$0	$0
JOHN CARLSON	EXECUTIVE COMMITTEE	1.00	Director	$0	$0	$0
NANCY THOMPSON	DIRECTOR	1.00	Director	$0	$0	$0
EVAN ISLAM	DIRECTOR	1.00	Director	$0	$0	$0
ENRIQUE ROMERO	DIRECTOR	1.00	Director	$0	$0	$0
ADAM DAVIS	DIRECTOR	1.00	Director	$0	$0	$0
DUSTIN FAWCETT	DIRECTOR	1.00	Director	$0	$0	$0
ALAN CUTTING	DIRECTOR	1.00	Director	$0	$0	$0
ALICIA THRASHER	EXECUTIVE COMMITTEE	1.00	Director	$0	$0	$0
ANGIE SINKFIELD	DIRECTOR	1.00	Director	$0	$0	$0
CURT DUBOSE	DIRECTOR	1.00	Director	$0	$0	$0
BRIAN FRANCIS	DIRECTOR	1.00	Director	$0	$0	$0
HAROLD INGERSOLL	DIRECTOR	1.00	Director	$0	$0	$0
BRIAN JONES	IMMEDIATE PAST CHAIR	1.00	Officer Director	$0	$0	$0
WADE LOMBARD	CHAIR	1.00	Officer Director	$0	$0	$0
MARK TITUS	SECRETARY	1.00	Officer Director	$0	$0	$0
JESSICA PELACHE	VICE CHAIR	1.00	Officer Director	$0	$0	$0
COLLEEN RUDIO	CHEIF STRATEGY OFFICER	40.00	Officer	$336,790	$11,807	$348,597
JOSHUA HARES	REVENUE AND MARKETING OFFICER	40.00	Officer	$397,864	$25,868	$423,732
CARRIE A HURT	PRESIDENT/CEO	40.00	Officer	$727,348	$24,193	$751,541
RENEE THOMAS	BUSINESS DEVELOPMENT REP	40.00	Highest	$195,688	$7,200	$202,888
CHELSEA ELLIS	VP-CUSTOMER DEVELOPMENT	40.00	Highest	$151,604	$15,718	$167,322
MAGDALENA BLANCO	VP OF OPERATIONS	40.00	Highest	$163,030	$15,373	$178,403
DAVID QUINLAN	VP OF MARKETING	40.00	Highest	$150,976	$14,928	$165,904
FRANCOIS MARAIS	VP OF SALES	40.00	Highest	$160,954	$18,387	$179,341

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2024	No data	No data	No data	No data
2023	$13,790,175	$13,659,214	$13,161,261	$130,961
2022	$13,152,329	$12,958,229	$13,216,408	$194,100
2021	$18,551,696	$18,036,971	$13,203,011	$514,725
2020	$40,764,341	$39,723,609	$12,861,805	$1,040,732
2019	$11,007,478	$11,323,390	$11,568,128	$-315,912
2018	$11,019,448	$10,524,612	$10,843,118	$494,836