The Gulf Coast Center

MH Services MH services served an unduplicated count of 10,285 individuals of which 7,360 were adults 1,163 were children and another 1,1762 were served by way of crisis services. The Center provides services by outpatient clinics 24 7 crisis facilities Integrated healthcare locations and Inpatient services. MH services began implementation of Same Day - Next Day service which will decrease the wait time for initial psychiatric evaluation from the current baseline of 49.6 days to 8 days. The Center expanded Integrated Healthcare service array and IHC referral process to include EKG testing Medication Assisted Treatment and HIV Hepatitis testing. Increased Infrastructure for Crisis Co-Response Law Enforcement Training and Justice Service Initiatives. Expansion of services to include First Episode Psychosis which will benefit individuals ages 15-30 who are within two years of experiencing their first psychotic episode.

Intellectual Developmental Disabilities IDD services served 2247 unique individuals by providing a total of 55,198 services of Service Coordination Respite Services. Community Support Day Habilitation and Nursing services. The service coordination team continues to improve service provision strategies resulting in increased services. This year we implemented a stronger structure to support individuals and families access to service coordination through smaller groups referred to as PODS assigned as back up contacts. This information was provided to individuals families and providers to increase the response time when challenges occur or to provide access to other resources when staff are out for any reason. We also have improved our intake processes to become more automated and accessible electronically. Individuals receiving IDD services through Gulf Coast Center receive more consistent services at a higher volume than in the past ultimately leading to better outcomes and customer satisfaction. Our improved processes for intake have led to a lowered wait time for getting an intake appointment for the eligibility assessment.