BETTER BUSINESS BUREAU OF NORTH CENTRAL TEXAS INC

EIN: 750138440

DALLAS, TX

Total Revenue
$6,481,049
Total Expenses
$6,680,958
Total Assets
$4,095,007
Net Assets
$4,095,007
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Financial Vulnerability Assessment (Tuckman-Chang)

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Financial Trends

Organization Details

Formation Year
1920
Legal Domicile
TX
Principal Officer
JAY NEWMAN
Phone
2142202000
Tax Period
2024-01-01 to 2024-12-31

BETTER BUSINESS BUREAU OF NORTH CENTRAL TEXAS INC, founded in 1920, is a community nonprofit that reported $6.5M in total revenue in fiscal year 2024.

Mission

OUR MISSION IS TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST BY CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES, SETTING STANDARDS FOR MARKETPLACE TRUST AND ENCOURAGING BEST PRACTICES.

Program Service Accomplishments

Program 1

Advertising review: This program dates from the origins of the BBB system in 1912. It consists of the systematic review of advertising in the North Central Texas area to determine compliance with the...

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Advertising review: This program dates from the origins of the BBB system in 1912. It consists of the systematic review of advertising in the North Central Texas area to determine compliance with the BBB code of advertising. The purpose is to promote trust in advertising, enhance the believability of advertising, and maintain a level of playing field for all advertisers. The BBB contacts advertisers about questionable claims, seeking substantiation or modification of the claim in question. All members are required to adhere to the BBB code, and non-members are also asked to do so. Non-compliance is detailed in the BBB reports and ratings are affected adversely. In 2024, there were 107 ad review investigations.

Program 2

Reporting on companies' performance: this program consists of preparing and issuing reports on some 149,000 area companies' customer experience records. These records consist of their...

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Reporting on companies' performance: this program consists of preparing and issuing reports on some 149,000 area companies' customer experience records. These records consist of their complaint-resolution records for the last three years, and any record of law enforcement actions relating to marketplace issues, and adherence to the BBB code of advertising. Companies are issued grades ranging from A+ to F, based on elements identified in our files. The purpose of this program is to steer consumers toward reputable firms, and away from fly-by-night and dishonest operations. A total of 5,591,538 reports were accessed by the public without charge in 2024.

Program 3

Dispute resolution: this program is engaged in the conciliation and arbitration of complaints filed by consumers against area companies. The purpose is to resolve differences between companies and...

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Dispute resolution: this program is engaged in the conciliation and arbitration of complaints filed by consumers against area companies. The purpose is to resolve differences between companies and their customers in an effort to restore trust in the marketplace. We accomplish that purpose by accepting complaints without charge, contacting the company for response, inviting customers rebuttals when warranted, and closing complaints as resolved, unresolved, or unjustified. In 2024, we processed 132,061 complaints and customer reviews in this fashion, with a 88.5% resolution rate. Collectively, the BBB system is the largest out-of-court dispute resolution mechanism in the nation.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

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Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $5,528,024
Program Service Revenue $551,224
Investment Income $122,324
Other Revenue $279,477
TOTAL REVENUE $6,481,049

Expense Breakdown

Grants Paid $0
Salaries & Benefits $4,755,537
Fundraising Expenses $0
Other Expenses $1,925,421
TOTAL EXPENSES $6,680,958

Year-over-Year Comparison

2024 2023 Change
Revenue $6,481,049 $6,810,526 0.0%
Expenses $6,680,958 $6,682,680 0.0%
Net Income $-199,909 $127,846 -2.6%
Key Indicators
Grants to Organizations Grants to Individuals Lobbying Political Activity Foreign Activities Donor Advised Fund Schedule B Required
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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

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Governance

Voting Members
18
Independent Members
17
Employees
58
Volunteers
N/A

Governance Policies

Conflict of Interest Policy
Whistleblower Policy
Document Retention Policy

Special Practices & Reported Activities

Operated a School
Operated a Hospital
Provided First Class Travel
Reported Conflict of Interest
Reported Asset Diversion
Excess Benefit Transaction
Made Political Expenditures
Engaged in Lobbying
Operated Donor Advised Fund
Maintained Art Collections
Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers
1
$392,758
Total Directors
18
$392,758
Key Employees
0
$0
Highest Compensated
0
reported
Name Title Hours/Week Role Reportable Comp Other Comp Total
JAY NEWMAN President & CEO 50.00
Officer Director
$334,198 $58,560 $392,758
BRIAN REAGAN DISTRICT MANAGER 40.00
$258,138 $26,615 $284,753
KRIS GARCIA VP SALES & DEV. 40.00
$192,563 $22,875 $215,438
JEFF WALSH DISTRICT MANAGER 40.00
$158,087 $21,865 $179,952
DAVID BEASLEY COO 40.00
$156,639 $21,964 $178,603
BRANDON GOODING BUSINESS DEV MGR 40.00
$141,899 $18,588 $160,487
DAVID LOPEZ Director 1.00
Director
$0 $0 $0
KANISH ALI Director 1.00
Director
$0 $0 $0
DAN BAZE Director 1.00
Director
$0 $0 $0
MARK CULLUM Director 1.00
Director
$0 $0 $0
BRAD ROGERS Director 1.00
Director
$0 $0 $0
BEN LESER Director 1.00
Director
$0 $0 $0
JOHN DEASON Director 1.00
Director
$0 $0 $0
DEBBIE SPEIGEL Director 1.00
Director
$0 $0 $0
DR JULIE GIBSON Director 1.00
Director
$0 $0 $0
JO HEINZ Director 1.00
Director
$0 $0 $0
ROBERT HULSEY Director 1.00
Director
$0 $0 $0
ALAN HALLIBURTON Director 1.00
Director
$0 $0 $0
MARK SOUTHALL Director 1.00
Director
$0 $0 $0
DR JEFF STAMBAUGH Director 1.00
Director
$0 $0 $0
BRANDON LITTEKEN Director 1.00
Director
$0 $0 $0
DANIEL MORGAN Director 1.00
Director
$0 $0 $0
JASON PHILLIPS Director 1.00
Director
$0 $0 $0
Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year Revenue Expenses Assets Net Income
2024 $6,481,049 $6,680,958 $4,095,007 $-199,909
2023 $6,810,526 $6,682,680 $4,294,916 $127,846
2022 $6,604,715 $6,477,061 $4,167,070 $127,654
2021 $6,541,958 $6,174,402 $3,812,795 $367,556
2020 $6,343,960 $6,224,471 $3,445,239 $119,489
2019 $6,074,356 $6,275,925 $3,325,750 $-201,569
2018 $6,330,143 $6,369,052 $3,527,319 $-38,909
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