METROCREST SERVICES

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1977

Legal Domicile

Principal Officer

TRACY EUBANKS

Phone

9724462100

Tax Period

2024-10-01 to 2025-09-30

METROCREST SERVICES, founded in 1977, is a mid-sized nonprofit in the Human Services sector that reported $17.4M in total revenue in fiscal year 2024. Revenue grew 8% year-over-year, indicating healthy expansion.

Mission

TO PROVIDE HOPE THROUGH PROGRAMS FOR INDIVIDUALS, FAMILIES, AND SENIORS THAT LEAD TO SELF-SUFFICIENCY AND FOSTER INDEPENDENCE.

Program Service Accomplishments

Program 1

Expenses: $12,738,476

Metrocrest Services helps families, individuals, and seniors who are going through a crisis situation stabilize their lives for a brighter future. We offer a wide range of services including...

Metrocrest Services helps families, individuals, and seniors who are going through a crisis situation stabilize their lives for a brighter future. We offer a wide range of services including emergency financial assistance focused on housing stability, financial coaching and education, a food pantry, a teaching garden with nutritional coaching, employment coaching and job readiness, programs to help seniors age in place, and seasonal programs focused on children including holiday gifts and summer nutrition. We serve residents of Carrollton, Farmers Branch, Addison, Coppell, and the City of Dallas in Denton County, including residents experiencing homelessness.

Program 2

Expenses: $2,167,483 Revenue: $1,463,984

METROCREST SERVICES OPERATES A RESALE STORE CONTAINING DONATED MERCHANDISE THAT IS SOLD TO THE PUBLIC.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $15,837,027

Program Service Revenue $0

Investment Income $169,771

Other Revenue $1,432,656

TOTAL REVENUE $17,439,454

Expense Breakdown

Grants Paid $11,353,300

Salaries & Benefits $4,236,681

Fundraising Expenses $1,074,845

Program Expenses $14,905,959

Other Expenses $1,946,411

TOTAL EXPENSES $17,543,561

Year-over-Year Comparison

	2024	2023	Change
Revenue	$17,439,454	$16,140,743	+0.1%
Expenses	$17,543,561	$18,979,341	-0.1%
Net Income	$-104,107	$-2,838,598	-1.0%

Key Indicators

✗ Grants to Organizations ✓ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

Volunteers

1601

Governance Policies

✗ Conflict of Interest Policy

✗ Whistleblower Policy

✗ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$464,008

Total Directors

$226,641

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
TRACY EUBANKS	CEO	40.00	Officer Director	$226,641	$0	$226,641
GARY HANCOCK	CFO	40.00	Officer	$129,661	$0	$129,661
MIKE HARRIS	CDO	40.00	Officer	$107,706	$0	$107,706
Steve Graybill	Director	1.00	Director	$0	$0	$0
AARON AUGUSTINE	Director	1.00	Director	$0	$0	$0
JESSE CASTANEDA	Director	1.00	Director	$0	$0	$0
JAY HENRY	Director	1.00	Director	$0	$0	$0
KITA HOBBS	Secretary	1.00	Officer Director	$0	$0	$0
GREG WILCOX	Treasurer	1.00	Officer Director	$0	$0	$0
JIM WEICHEL	Director	1.00	Director	$0	$0	$0
VICTOR JOHNSON	Director	1.00	Director	$0	$0	$0
JOE MENDEZ	Director	1.00	Director	$0	$0	$0
ANTHONY HILL	Director	1.00	Director	$0	$0	$0
MIKE HANSEN	Director	1.00	Director	$0	$0	$0
COBY SPARKS	Director	1.00	Director	$0	$0	$0
LAUREN TURNER	CHAIR-ELECT	1.00	Officer Director	$0	$0	$0
CRISTAL RETANA	Director	1.00	Director	$0	$0	$0
SHELLIE RAYFORD	CHAIR	1.00	Officer Director	$0	$0	$0
NEIL RESNIK	Director	1.00	Director	$0	$0	$0

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	$17,439,454	$17,543,561	$26,073,032	$-104,107
2024	$16,033,445	$16,338,564	$32,148,625	$-305,119
2024	$16,140,743	$18,979,341	$27,010,890	$-2,838,598
2023	$17,998,442	$15,178,935	$21,236,399	$2,819,507
2022	$22,147,837	$14,709,258	$16,311,455	$7,438,579
2021	$16,762,396	$13,559,020	$9,970,724	$3,203,376
2020	$12,006,063	$9,544,439	$4,931,543	$2,461,624
2019	$5,669,098	$5,619,646	$1,702,584	$49,452
2018	$5,784,692	$5,533,241	$1,637,919	$251,451