NATIONAL DOMESTIC VIOLENCE HOTLINE

EIN: 751658287 501(c)(3) Human Services

AUSTIN, TX

Total Revenue
$27,407,230
Total Expenses
$29,567,248
Total Assets
$12,814,658
Net Assets
$10,284,613
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Financial Vulnerability Assessment (Tuckman-Chang)

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Financial Trends

Organization Details

Formation Year
1978
Legal Domicile
TX
Principal Officer
KATIE JONES
Phone
5124538117
Tax Period
2023-10-01 to 2024-09-30

NATIONAL DOMESTIC VIOLENCE HOTLINE, founded in 1978, is a mid-sized nonprofit in the Human Services sector that reported $27.4M in total revenue in fiscal year 2023. Revenue surged 22% from the prior year, signaling strong growth momentum.

Mission

THE NATIONAL DOMESTIC VIOLENCE HOTLINE PROVIDES CRISIS INTERVENTION, SAFTEY PLANNING, RESOURCES, INFORMATION, AND REFERRALS TO THOSE AFFECTED BY RELATIONSHIP ABUSE.

Program Service Accomplishments

Program 1
Expenses: $24,297,258 Revenue: $1,832,279

THE NATIONAL DOMESTIC VIOLENCE HOTLINE (THE HOTLINE) IS A VITAL SERVICE: OUR MISSION IS TO ANSWER THE CALL TO SUPPORT AND SHIFT POWER BACK TO THOSE AFFECTED BY RELATIONSHIP ABUSE - 24/7/365...

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THE NATIONAL DOMESTIC VIOLENCE HOTLINE (THE HOTLINE) IS A VITAL SERVICE: OUR MISSION IS TO ANSWER THE CALL TO SUPPORT AND SHIFT POWER BACK TO THOSE AFFECTED BY RELATIONSHIP ABUSE - 24/7/365. ESTABLISHED IN 1996 AND HEADQUARTERED IN AUSTIN, TEXAS, THE HOTLINE IS THE ONLY NATIONAL 24-HOUR DOMESTIC VIOLENCE HOTLINE SERVING THE UNITED STATES AND ITS TERRITORIES, PROVIDING COMPASSIONATE SUPPORT, LIFE-SAVING RESOURCES, AND PERSONALIZED SAFETY PLANNING VIA PHONE, ONLINE CHAT, AND TEXT. THE HOTLINE'S FRONTLINE STAFF ("ADVOCATES") ARE HIGHLY TRAINED TO PROVIDE INDIVIDUALIZED SUPPORT, UNDERSTAND EACH VICTIM'S UNIQUE SITUATION, AND HELP THEM IDENTIFY OPTIONS FOR A SAFER FUTURE.CONTINUED TO SCHEDULE OTO DATE THE HOTLINE HAS ANSWERED MORE THAN 7 MILLION CALLS, CHATS, AND TEXTS. SERVICES ARE PROVIDED IN ENGLISH AND SPANISH THROUGH BILINGUAL ADVOCATES AND IN MORE THAN 200 OTHER LANGUAGES THROUGH TRANSLATION. THE HOTLINE IS A CRITICAL RESOURCE FOR SURVIVORS, OFTEN THE FIRST SOURCE TO VALIDATE THAT ABUSE IS BEING EXPERIENCED, AND A TRUSTED PROVIDER OF RESOURCES, REFERRALS, AND SAFETY PLANNING.IN 2007, THE HOTLINE ESTABLISHED LOVE IS RESPECT, AN INITIATIVE THAT ENGAGES, EDUCATES, AND EMPOWERS YOUNG PEOPLE TO PREVENT AND END ABUSIVE RELATIONSHIPS. LOVE IS RESPECT IS A SAFE, INCLUSIVE SPACE WHERE YOUNG PEOPLE CAN ACCESS INFORMATION AND GET 24/7 HELP THROUGH PHONE, DIGITAL CHAT, AND TEXT IN AN ENVIRONMENT DESIGNED SPECIFICALLY FOR THEM. LOVE IS RESPECT MOBILIZES PARENTS, EDUCATORS, AND PEERS TO RAISE AWARENESS ON HEALTHY DATING BEHAVIORS AND HOW TO IDENTIFY UNHEALTHY AND ABUSIVE PATTERNS.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

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Financial Overview (2023)

Revenue Breakdown

Contributions & Grants $25,247,202
Program Service Revenue $1,832,279
Investment Income $147,812
Other Revenue $179,937
TOTAL REVENUE $27,407,230

Expense Breakdown

Grants Paid $0
Salaries & Benefits $20,200,138
Fundraising Expenses $1,437,572
Program Expenses $24,297,258
Other Expenses $9,255,260
TOTAL EXPENSES $29,567,248

Year-over-Year Comparison

2023 2022 Change
Revenue $27,407,230 $22,495,376 +0.2%
Expenses $29,567,248 $27,332,584 +0.1%
Net Income $-2,160,018 $-4,837,208 -0.6%
Key Indicators
Grants to Organizations Grants to Individuals Lobbying Political Activity Foreign Activities Donor Advised Fund Schedule B Required
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Liquidity & Cash Position

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Governance

Voting Members
22
Independent Members
22
Employees
308
Volunteers
N/A

Governance Policies

Conflict of Interest Policy
Whistleblower Policy
Document Retention Policy

Special Practices & Reported Activities

Operated a School
Operated a Hospital
Provided First Class Travel
Reported Conflict of Interest
Reported Asset Diversion
Excess Benefit Transaction
Made Political Expenditures
Engaged in Lobbying
Operated Donor Advised Fund
Maintained Art Collections
Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers
9
$1,720,417
Total Directors
22
$501,636
Key Employees
0
$0
Highest Compensated
5
reported
Name Title Hours/Week Role Reportable Comp Other Comp Total
AMADO BURGOS DIRECTOR OF IT 45.00
Director
$101,562 $15,113 $116,675
CARSHAE DAHL VICE CHAIR 1.00
Officer Director
$0 $0 $0
CRYSTAL JUSTICE CHIEF EXECUTIVE AFFAIRS OF 45.00
Officer Director
$241,423 $24,643 $266,066
DEBBIE COFFEY BOARD MEMBER 1.00
Director
$0 $0 $0
DR JOHNNY RICE II DRPH MSCJ BOARD MEMBER 1.00
Director
$0 $0 $0
FAYRUZ BENYOUSEF DEVELOPMENT COMMITTEE CHAI 1.00
Director
$0 $0 $0
HEIDI NAASKO BOARD MEMBER 1.00
Director
$0 $0 $0
JAN LANGBEIN BOARD MEMBER 1.00
Director
$0 $0 $0
JENNIFER ESPRONCEDA BOARD MEMBER 1.00
Director
$0 $0 $0
JOSEPH RILEY BOARD CHAIR FOR FY 2024 1.00
Officer Director
$0 $0 $0
JOY LOPEZ BOARD TREASURER FY 2024 1.00
Officer Director
$0 $0 $0
KATHY KRENGER BOARD MEMBER 1.00
Director
$0 $0 $0
KRISTI HALL-JIRAN AUDIT COMMITTEE CHAIR FY 2024 AND BOARD MEMBER 1.00
Director
$0 $0 $0
MICHAEL NIYOMPONG BOARD MEMBER 1.00
Director
$0 $0 $0
MONICA ANDRADE-FANNON BOARD MEMBER 1.00
Director
$0 $0 $0
OLIVE COGHLAN BOARD MEMBER 1.00
Director
$0 $0 $0
PRASHANTI RAMAN BOARD SECRETARY & GOVERNAN 1.00
Director
$0 $0 $0
ROSEMARIE BONE BOARD MEMBER 1.00
Director
$0 $0 $0
SARAYA-JADE BEVIS BOARD MEMBER 1.00
Director
$0 $0 $0
TODD CRANFORD BOARD MEMBER 1.00
Director
$0 $0 $0
TOMMI VINCENT PAST BOARD CHAIR 1.00
Director
$0 $0 $0
TORRIE BETHANY COMMUNICATIONS DIRECTOR 45.00
Director
$103,487 $15,408 $118,895
AIMEE SANCHEZ CFO 45.00
Officer
$242,901 $17,086 $259,987
HAYLEY BACA CPO 45.00
Officer
$194,643 $31,287 $225,930
JAMES HAND CHIEF TECHNOLOGY OFFICER 45.00
Officer
$201,207 $33,112 $234,319
KATIE RAY-JONES CEO 45.00
Officer
$389,131 $46,354 $435,485
SALA FUCHS CAO 45.00
Officer
$275,784 $22,846 $298,630
BRETT BARNES CHIEF DEVELOPMENT OFFICER 45.00
Highest
$221,477 $21,300 $242,777
HEATHER HENRY VP OF DEVELOPMENT 45.00
Highest
$146,721 $9,130 $155,851
MARIUM DURRANI VP POLICY 45.00
Highest
$148,291 $22,769 $171,060
MARY GRETCHEN SHAW VP PROGRAM SERVICES 45.00
Highest
$136,763 $36,570 $173,333
RUTH GLENN PRESIDENT PUBLIC AFFAIRS 45.00
Highest
$180,687 $24,210 $204,897
Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year Revenue Expenses Assets Net Income
2025 No data No data No data No data
2024 $27,407,230 $29,567,248 $12,814,658 $-2,160,018
2023 $22,495,376 $27,332,584 $15,495,907 $-4,837,208
2022 $25,682,744 $21,645,904 $19,154,799 $4,036,840
2021 $16,042,367 $17,147,885 $14,318,752 $-1,105,518
2020 $15,597,389 $14,972,687 $15,632,363 $624,702
2019 $17,977,506 $14,485,456 $15,193,617 $3,492,050
2018 $10,684,676 $13,567,113 $11,935,417 $-2,882,437
2018 $10,684,676 $13,567,113 $11,935,417 $-2,882,437
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