METHODIST CHILDREN'S HOSPITAL

AT PROVIDENCE, WE USE OUR VOICE TO ADVOCATE FOR VULNERABLE POPULATIONS AND NEEDED REFORMS IN HEALTH CARE. WE ARE ALSO PURSUING INNOVATIVE WAYS TO TRANSFORM HEALTH CARE BY KEEPING PEOPLE HEALTHY, AND MAKING OUR SERVICES MORE CONVENIENT, ACCESSIBLE AND AFFORDABLE FOR ALL. IN AN INCREASINGLY UNCERTAIN WORLD, WE ARE COMMITTED TO HIGH-QUALITY, COMPASSIONATE HEALTH CARE FOR EVERYONE - REGARDLESS OF COVERAGE OR ABILITY TO PAY. WE HELP PEOPLE AND COMMUNITIES BENEFIT FROM THE BEST HEALTH CARE MODEL FOR THE FUTURE - TODAY. TOGETHER, OUR 125,000 CAREGIVERS (ALL EMPLOYEES) SERVE IN 51 HOSPITALS, 1,014 CLINICS AND A COMPREHENSIVE RANGE OF HEALTH AND SOCIAL SERVICES ACROSS ALASKA, CALIFORNIA, MONTANA, NEW MEXICO, OREGON, TEXAS AND WASHINGTON. THE PROVIDENCE AFFILIATE FAMILY INCLUDES: -PROVIDENCE ACROSS FIVE WESTERN STATES -COVENANT HEALTH IN WEST TEXAS AND NEW MEXICO -FACEY MEDICAL GROUP IN LOS ANGELES, CA -KADLEC IN SOUTHEAST WASHINGTON -PACIFIC MEDICAL CENTERS IN SEATTLE, WA -SWEDISH HEALTH SERVICES IN SEATTLE, WA IN 2024, PROVIDENCE MINISTRIES AND AFFILIATES PROVIDED $1.9 BILLION IN COMMUNITY BENEFIT PROGRAMS. THIS INCLUDES FREE AND DISCOUNTED CARE, UNCOMPENSATED AND SUBSIDIZED CARE, AND OTHER COMMUNITY HEALTH ACTIVITIES. ONE OF THESE VITAL PROGRAMS, MEDICAID, IS A LIFELINE FOR MILLIONS OF INDIVIDUALS, INCLUDING SENIORS, CHILDREN, PREGNANT PATIENTS, THOSE WITH DISABILITIES AND VETERANS. WE ARE GRATEFUL TO EVERYONE IN OUR COMMUNITIES WHO HAS JOINED US IN ADVOCATING FOR CONTINUED FUNDING AND EXPANSION OF THIS PROGRAM. TOGETHER, WE ARE HELPING TO ENSURE MORE PEOPLE HAVE ACCESS TO NEEDED CARE. FOR MORE INFORMATION GO TO: HTTPS://WWW.PROVIDENCE.ORG/ABOUT/ANNUAL-REPORT THROUGH OUR COMMUNITY BENEFIT PROGRAMS, WE FOCUS ON MEETING THE DIVERSE NEEDS OF THE PEOPLE WE SERVE BY WORKING TO ENSURE BASIC HEALTH NEEDS ARE MET, REMOVING BARRIERS TO CARE, BUILDING COMMUNITY RESILIENCE AND INNOVATING FOR THE FUTURE. PROVIDENCE CONTINUES TO WORK TOWARDS CARBON NEGATIVE AND IN 2024 DECREASED EMISSIONS BY 19 PERCENT COMPARED TO OUR 2019 BASELINE. OUR EFFORTS EARNED US A SYSTEM RECORD 55 ENVIRONMENTAL EXCELLENCE AWARDS FROM PRACTICE GREENHEALTH AND MADE US THE FIRST LARGE SYSTEM TO RECEIVE THE JOINT COMMISSION'S SUSTAINABLE HEALTHCARE CERTIFICATION IN 2024 FOR EACH OF OUR HOSPITALS. 2024 PROGRAM SERVICE ACCOMPLISHMENTS COVENANT HEALTH LUBBOCK HOSPITALSCOVENANT MEDICAL CENTER, GRACE SURGICAL HOSPITAL, COVENANT CHILDREN'S HOSPITAL AND COVENANT SPECIALTY HOSPITAL WORK COLLABORATIVELY THROUGH A CENTRALIZED/SHARED SERVICE COMMUNITY BENEFIT/COMMUNITY HEALTH INVESTMENT DEPARTMENT TO MEET THE NEEDS IDENTIFIED IN THE CHNA. THE LUBBOCK BASED FACILITIES ARE REFERRED TO COLLECTIVELY AS COVENANT HEALTH LUBBOCK HOSPITALS AND ALL SERVE THE SAME GEOGRAPHIC SERVICE AREA OF WEST TEXAS AND EASTERN NEW MEXICO. ADDITIONALLY, DUE TO OVERLAPPING SERVICE AREAS, CLOSE GEOGRAPHIC PROXIMITY TO ONE ANOTHER, AND SHARED COMMUNITY BENEFIT OUTREACH PROGRAMS, THE COVENANT HEALTH LUBBOCK HOSPITALS WORKED WITH COVENANT HEALTH PLAINVIEW, COVENANT HEALTH LEVELLAND AND COVENANT HOBBS HOSPITAL TO DEVELOP A REGIONAL APPROACH TO MANY OF THEIR CHIP'S. WHILE THERE ARE SOME DIFFERENCES IN SELECT STRATEGIES AND COMMUNITY PARTNERS, COVENANT MEDICAL CENTER, COVENANT CHILDREN'S, GRACE SURGICAL HOSPITAL, COVENANT SPECIALTY HOSPITAL, COVENANT HEALTH PLAINVIEW, COVENANT HOBBS HOSPITAL, AND COVENANT HEALTH LEVELLAND SHARE MANY SIMILAR OUTREACH STRATEGIES, WHICH ALLOWS FOR MORE EFFECTIVELY LEVERAGING INVESTMENTS IN THE REGION TO MEET COMMUNITY NEEDS. COVENANT HEALTH HAS A RICH HISTORY IN THE TEXAS/NEW MEXICO REGION. WHILE HEALTH CARE IN OUR REGION HAS CHANGED OVER THE YEARS, OUR COMMITMENT TO FULFILLING OUR MISSION, VISION, VALUES AND PROMISE HAVE NOT WAIVERED. BELOW WE HIGHLIGHT THREE PRIORITY AREA ACCOMPLISHMENTS ACROSS COVENANT HEALTH LUBBOCK HOSPITALS: MENTAL/RELATIONAL HEALTH AND SUBSTANCE MISUSEMENTAL, BEHAVIORAL HEALTH TREATMENT, AND SUBSTANCE MISUSE INTERVENTION, AND PREVENTION SERVICES FOR THE COMMUNITY; INCLUDING SOCIAL AND RELATIONAL HEALTH, STIGMA REDUCTION, AND COMMUNITY EDUCATION, COMMUNITY EDUCATION AND AWARENESS THROUGH PARTNERSHIPS WITH NON-PROFITS, LAW ENFORCEMENT, AND SCHOOLS; SUPPORT FOR ACCESSIBILITY AND AVAILABILITY OF ADDICTION TREATMENT OPTIONS 1) THE COVENANT COMMUNITY OUTREACH COUNSELING PROGRAM PROVIDES COUNSELING SERVICES TO LOW-INCOME, UNINSURED AND VULNERABLE PERSONS IN OUR COMMUNITIES. IN 2023 AND 2024 SERVICE SITES WERE EXPANDED TO INCLUDE ON-SITE COUNSELING SUPPORT FOR VARIOUS COMMUNITY PARTNERS INCLUDING THE LUBBOCK YWCA AND LUBBOCK CHILDREN'S HEALTH CLINIC. WRAP AROUND COUNSELING SERVICES WERE MADE AVAILABLE TO LUBBOCK ISD STUDENTS ENROLLED IN THE COMMUNITY ADVOCACY PROGRAM. TELE-HEALTH COUNSELING SERVICES WERE CONTINUED TO SUPPORT LEVELLAND, PLAINVIEW AND SURROUNDING COMMUNITIES. A COUNSELING INTERNSHIP PROGRAM WAS EXPANDED THROUGH PARTNERSHIPS WITH AREA UNIVERSITIES CREATING A SIGNIFICANT INCREASE IN SERVICES PROVIDED TO THE COMMUNITY. THE INTERNSHIP PROGRAM HAS GROWN FROM 2 COUNSELOR INTERNS AT THE END OF 2022 TO 6 INTERNS AT THE END OF 2024. IN 2024, THE COVENANT COMMUNITY COUNSELING CENTER COMPLETED 3536 COUNSELING ENCOUNTERS. COVENANT ALSO PARTICIPATED IN A REGIONAL-WIDE MENTAL HEALTH COLLABORATIVE- WEST TEXAS MENTAL HEALTH COLLABORATIVE WHICH PROVIDES SUPPORT TO THE ENTIRE TEXAS SERVICE AREA. THROUGH THIS COLLABORATIVE WE HAVE SUPPORTED THE CREATION OF A NEW DIVERSION CENTER WHICH IS UNDER CONSTRUCTION AND THE COLLABORATIVE HAS ALSO BROUGHT SEVERAL MENTAL HEALTH CONFERENCES TO THE REGION. ADDITIONALLY, COVENANT HEALTH PARTICIPATED IN THE AMERICAN FOUNDATION FOR SUICIDE PREVENTION WEST TEXAS CHAPTER OUT OF THE DARKNESS WALK TO RAISE AWARENESS FOR SUICIDE PREVENT, PARTNERED WITH SEVERAL LOCAL NON-PROFITS ADDRESSING MENTAL HEALTH THROUGH GRANTS, SPONSORSHIPS AND IN-KIND SUPPORT, PARTICIPATED IN COMMUNITY EVENTS TO EDUCATE THE PUBLIC ON MENTAL HEALTH ISSUES, PARTNERED WITH PROVIDENCE WELL-BEING TRUST TO PROVIDE MATCHING MENTAL HEALTH ACCESS EXPANSION GRANTS, AND PROVIDED EDUCATION ON SUBSTANCE MIS-USE AND NALOXONE ADMINISTRATION FOR A LOCAL NON-PROFIT HOUSING/HOMELESSNESS ORGANIZATION. COVENANT HEALTH ALSO CONTINUES TO EXPAND ACCESS TO CHILDREN AND THEIR FAMILIES THROUGH THE RELATIONAL HEALTH UNIT IN OUR COVENANT CHILDREN'S HOSPITAL. ACCESS TO CARE AND HEALTH RESOURCESISSUES RELATED TO ACCESSING HEALTH SERVICES AND RESOURCES INCLUDING SOCIAL DETERMINANTS OF HEALTH WITH AN EMPHASIS ON VULNERABLE POPULATIONS 2) THROUGH COVENANT HEATH'S COMMUNITY DENTAL OUTREACH PROGRAM, WE WERE ABLE TO PROVIDE LOW-COST DENTAL SERVICES TO DENTALLY UN-INSURED THROUGH DENTAL OUTREACH CLINICS IN LUBBOCK AND PLAINVIEW, PARTNERING WITH LUBBOCK IMPACT TO HOLD FULL-DAY DENTAL CLINICS, AND PERFORMING DENTAL OUTREACH IN LUBBOCK AND HOCKLEY COUNTIES. IN 2024, THIS PROGRAM TOTALED APPROXIMATELY 1,600 DENTAL ENCOUNTERS PROVIDING ACCESS TO THE FULL ARRAY OF DENTAL SERVICES FROM EXTRACTIONS TO DENTURES TO LOW-INCOME DENTALLY UNINSURED ADULTS IN OUR SERVICE AREA. THIS PROVIDED ACCESS TO DENTAL FOR ADULTS IN OUR SERVICE AREA WHO WOULD OTHERWISE LIKELY BE WITHOUT DENTAL CARE. ADDITIONALLY, WE COMPLETED DENTAL OUTREACH IN LITTLEFIELD AND LEVELLAND SCHOOL DISTRICTS, THE LUBBOCK YWCA AND LUBBOCK IMPACT. THE DENTAL OUTREACH PROGRAM ALSO COMPLETED HYGIENE EDUCATION THROUGH ATTENDING COMMUNITY EVENTS AND PROVIDED HYGIENE ITEMS TO LOW INCOME COMMUNITY MEMBERS IN NEED. 3) COVENANT'S COMMUNITY HEALTH EDUCATION PROGRAM PROVIDES FREE HEALTH EDUCATION TO COMMUNITY MEMBERS THROUGH SESSIONS WITH A DIABETIC OUTREACH TEAM, GROUP CLASSES, AND COMMUNITY COOKING CLASSES. IN 2024 WE EXPANDED OUR PROGRAM TO INCLUDE ADDITIONAL STAFF DEDICATED TO HEALTH EDUCATION AND OUTREACH AND A COMMUNITY BASED SOCIAL WORKER TO ASSIST UN-INSURED FAMILIES IN ACCESSING RESOURCES. OUR OUTREACH COUNSELING TEAM ALSO PROVIDED SUPPORT THROUGH CLASSES ON VARIOUS HEALTH TOPICS HELD AT COMMUNITY NON-PROFITS. ADDITIONALLY, WE EXPANDED OUR COMMUNITY HEALTHY COOKING CLASSES THROUGH A COLLABORATION WITH SOUTH PLAINS COLLEGE AND THE LUBBOCK YWCA. COVENANT HOSPITALS ALSO PROVIDED SUPPORT TO EXPAND HEALTH ACCESS TO CARE THROUGH GRANTS, SPONSORSHIPS, AND IN-KIND SUPPORT TO MULTIPLE NON-PROFITS. FOR MORE INFORMATION ON COVENANT HEALTH GO TO: HTTPS://WWW.PROVIDENCE.ORG/LOCATIONS/COVENANT-HEALTH/HOME