COVENANT MEDICAL CENTER

AT PROVIDENCE, WE USE OUR VOICE TO ADVOCATE FOR VULNERABLE POPULATIONS AND NEEDED REFORMS IN HEALTH CARE. WE ARE ALSO PURSUING INNOVATIVE WAYS TO TRANSFORM HEALTH CARE BY KEEPING PEOPLE HEALTHY, AND MAKING OUR SERVICES MORE CONVENIENT, ACCESSIBLE AND AFFORDABLE FOR ALL. IN AN INCREASINGLY UNCERTAIN WORLD, WE ARE COMMITTED TO HIGH-QUALITY, COMPASSIONATE CARE FOR EVERYONE - REGARDLESS OF COVERAGE OR ABILITY TO PAY. WE HELP PEOPLE AND COMMUNITIES BENEFIT FROM THE BEST HEALTH CARE MODEL FOR THE FUTURE - TODAY. TOGETHER, OUR 117,000 CAREGIVERS (ALL EMPLOYEES) SERVE IN 51 HOSPITALS, 1,000 CLINICS AND A COMPREHENSIVE RANGE OF HEALTH AND SOCIAL SERVICES ACROSS ALASKA, CALIFORNIA, MONTANA, NEW MEXICO, OREGON, TEXAS AND WASHINGTON. THE PROVIDENCE FAMILY INCLUDES: -PROVIDENCE ACROSS SEVEN WESTERN STATES -COVENANT HEALTH IN WEST TEXAS -PROVIDENCE FACEY MEDICAL FOUNDATION IN LOS ANGELES, CA -KADLEC IN SOUTHEAST WASHINGTON -PACIFIC MEDICAL CENTERS IN SEATTLE, WA -SWEDISH HEALTH SERVICES IN SEATTLE, WA AS A COMPREHENSIVE HEALTH CARE ORGANIZATION, WE ARE SERVING MORE PEOPLE, ADVANCING BEST PRACTICES AND CONTINUING OUR MORE THAN 100-YEAR TRADITION OF SERVING THE POOR AND VULNERABLE. DELIVERING SERVICES ACROSS SEVEN STATES, PROVIDENCE IS COMMITTED TO TOUCHING MILLIONS OF MORE LIVES AND ENHANCING THE HEALTH OF THE AMERICAN WEST TO TRANSFORM CARE FOR THE NEXT GENERATION AND BEYOND. THROUGH COMMUNITY BENEFIT PROGRAMS AND OTHER HIGH-IMPACT INVESTMENTS, WE WORK TO ENSURE BASIC HEALTH NEEDS ARE MET AND SERVE TO REMOVE BARRIERS TO CARE, BUILD COMMUNITY RESILIENCE AND INNOVATE FOR THE FUTURE. MINISTRIES AND AFFILIATES SUPPORT ORGANIZATIONS, PROGRAMS AND INITIATIVES THAT IMPROVE HEALTH AND WELL-BEING AND INCREASE EQUITABLE ACCESS TO QUALITY CARE AT THE COMMUNITY LEVEL AND AT SCALE ACROSS SEVEN STATES. WE ARE PROUD OF OUR HISTORY AND CONTINUED COMMITMENT TO HELPING BUILD A MORE EQUITABLE, SUSTAINABLE FUTURE. OUR STEADFAST COMMITMENT TO RESPONDING TO COMMUNITY NEED IS ONE OF THE MANY WAYS MINISTRIES, AFFILIATES AND CAREGIVERS LIVE OUT OUR SHARED MISSION AND CONTINUE TO SERVE AS A VITAL SAFETY NET FOR THOSE WHO ARE VULNERABLE. FOR MORE INFORMATION GO TO: HTTPS://WWW.PROVIDENCE.ORG/ABOUT/ANNUAL-REPORT ENVIRONMENTAL, SOCIAL, AND GOVERNANCE STANDARDS PROVIDENCE CONTINUES TO EXECUTE ON OUR INTEGRATED STRATEGIC AND FINANCIAL PLAN, WHICH CLEARLY EXPRESSES OUR COMMITMENT AND ACCELERATION OF THE IMPORTANT WORK TO ADDRESS SOCIAL, RACIAL, AND ECONOMIC DISPARITIES AND REDUCE OUR CARBON FOOTPRINT IN THE COMMUNITIES WE SERVE. PROVIDENCE ADVANCES PROGRESS ON OUR CARBON NEGATIVE GOAL AND IN 2023 WE ESTIMATED THAT WE DECREASED EMISSIONS BY OVER 12 PERCENT COMPARED TO OUR 2019 BASELINE. IN ADDITION, OUR EFFORTS LED TO THE INTRODUCTION OF THE GREEN HOSPITALS ACT, LEGISLATION MODELED AFTER PROVIDENCE THAT WOULD PROVIDE CRITICAL FEDERAL FUNDING TO WEATHERIZE AND MODERNIZE HEALTH CARE FACILITIES. PROVIDENCE COMPLETED A COMPREHENSIVE CLIMATE RESILIENCE PLAN IN ALIGNMENT WITH OUR COMMITMENT TO THE US DEPARTMENT OF HEALTH AND HUMAN SERVICES CLIMATE PLEDGE. WE CONTINUE TO REDUCE GREENHOUSE GAS EMISSIONS WITH A FOCUS ON LED LIGHTING UPGRADES, WATER CONSERVATION, MORE EFFICIENT DELIVERY OF NITROUS OXIDE GAS DURING ANESTHESIA, AND ADVANCING OUR WASTE OPTIMIZATION WORK ACROSS ALL HOSPITALS AND CLINICS. 2023 PROGRAM SERVICE ACCOMPLISHMENTS COVENANT HEALTH LUBBOCK HOSPITALS COVENANT HEALTH MEDICAL CENTER, GRACE SURGICAL HOSPITAL, COVENANT CHILDREN'S, HOSPITAL AND COVENANT SPECIALTY HOSPITAL (JOINT VENTURE) WORK COLLABORATIVELY THROUGH A CENTRALIZED/SHARED SERVICE COMMUNITY BENEFIT/COMMUNITY HEALTH INVESTMENT DEPARTMENT TO MEET THE NEEDS IDENTIFIED IN THE CHNA. THE LUBBOCK BASED FACILITIES ARE REFERRED TO COLLECTIVELY AS COVENANT HEALTH LUBBOCK HOSPITALS AND ALL SERVE THE SAME GEOGRAPHIC SERVICE AREA OF WEST TEXAS AND EASTERN NEW MEXICO. ADDITIONALLY, DUE TO OVERLAPPING SERVICE AREAS, CLOSE GEOGRAPHIC PROXIMITY TO ONE ANOTHER, AND SHARED COMMUNITY BENEFIT OUTREACH PROGRAMS, THE COVENANT HEALTH LUBBOCK HOSPITALS WORKED WITH COVENANT HEALTH PLAINVIEW, COVENANT HEALTH LEVELLAND AND COVENANT HOBBS HOSPITAL TO DEVELOP A REGIONAL APPROACH TO MANY OF THEIR 2024-2026 CHIP'S. WHILE THERE ARE SOME DIFFERENCES IN SELECT STRATEGIES AND COMMUNITY PARTNERS, COVENANT MEDICAL CENTER, COVENANT CHILDREN'S, GRACE SURGICAL HOSPITAL, COVENANT SPECIALTY HOSPITAL, COVENANT HEALTH PLAINVIEW, COVENANT HOBBS HOSPITAL, AND COVENANT HEALTH LEVELLAND SHARE MANY SIMILAR OUTREACH STRATEGIES, WHICH ALLOWS FOR MORE EFFECTIVELY LEVERAGING INVESTMENTS IN THE REGION TO MEET COMMUNITY NEEDS. COVENANT HOBBS HOSPITAL'S FIRST CHNA OCCURRED IN 2023 HOWEVER, THEY PARTICIPATED IN MANY OUTREACH ACTIVITIES AND INVESTMENTS IN 2023 PRIOR TO COMPLETION OF THEIR CHNA AND CHIP. COVENANT HEALTH HAS A RICH HISTORY IN THE TEXAS/NEW MEXICO REGION. WHILE HEALTH CARE IN OUR REGION HAS CHANGED OVER THE YEARS, OUR COMMITMENT TO FULFILLING OUR MISSION, VISION, VALUES AND PROMISE HAVE NOT WAIVERED. BELOW WE HIGHLIGHT THREE PRIORITY AREA ACCOMPLISHMENTS ACROSS COVENANT HEALTH LUBBOCK HOSPITALS: MENTAL AND BEHAVIORAL HEALTH MENTAL AND BEHAVIORAL HEALTH MENTAL AND BEHAVIORAL HEALTH TREATMENT, INTERVENTION AND PREVENTION SERVICES FOR THE COMMUNITY, INCLUDING RELATED ISSUES SUCH AS SUBSTANCE USE. 1) THE COVENANT COMMUNITY OUTREACH COUNSELING PROGRAM PROVIDES COUNSELING SERVICES TO LOW-INCOME, UNINSURED AND VULNERABLE PERSONS IN OUR COMMUNITIES. IN 2023 SERVICE SITES WERE EXPANDED TO INCLUDE ON-SITE COUNSELING FOR VARIOUS COMMUNITY PARTNERS INCLUDING THE LUBBOCK YWCA AND LUBBOCK CHILDREN'S HEALTH CLINIC. WRAP AROUND COUNSELING SERVICES WERE MADE AVAILABLE TO LUBBOCK ISD STUDENTS ENROLLED IN THE COMMUNITY ADVOCACY PROGRAM. TELE-HEALTH COUNSELING SERVICES WERE CONTINUED TO SUPPORT LEVELLAND, PLAINVIEW AND SURROUNDING COMMUNITIES. A COUNSELING INTERNSHIP PROGRAM WAS EXPANDED THROUGH PARTNERSHIPS WITH AREA UNIVERSITIES CREATING A SIGNIFICANT INCREASE IN SERVICES PROVIDED TO THE COMMUNITY DUE TO THE DEVELOPMENT OF THE COUNSELOR INTERNSHIP PROGRAM. THE INTERNSHIP PROGRAM HAS GROWN FROM 2 COUNSELOR INTERNS AT THE END OF 2022 TO 5 INTERNS AT THE END OF 2023. IN 2023, THE COVENANT COMMUNITY COUNSELING CENTER COMPLETED 3,389 COUNSELING SESSION ENCOUNTERS. COVENANT ALSO PARTICIPATES IN A REGIONAL-WIDE MENTAL HEALTH COLLABORATIVE- WEST TEXAS MENTAL HEALTH COLLABORATIVE WHICH PROVIDES SUPPORT TO THE ENTIRE TEXAS SERVICE AREA. THROUGH THIS COLLABORATIVE WE HAVE SUPPORTED THE CREATION OF A NEW DIVERSION CENTER WHICH WILL BE CONSTRUCTED IN 2023-2024 AND WE HAVE ALSO BROUGHT MENTAL HEALTH CONFERENCES TO THE REGION. ACCESS TO CARE AND HEALTH RESOURCES ISSUES RELATED TO ACCESSING HEALTH SERVICES AND RESOURCES INCLUDING SOCIAL DETERMINANTS OF HEALTH WITH AN EMPHASIS ON VULNERABLE POPULATIONS AND HEALTH EQUITY. 1) THROUGH COVENANT HEATH'S COMMUNITY DENTAL OUTREACH PROGRAM, WE ARE ABLE TO PROVIDE LOW-COST DENTAL SERVICES TO DENTALLY UN-INSURED THROUGH DENTAL OUTREACH CLINICS IN LUBBOCK AND PLAINVIEW, PARTNERING WITH LUBBOCK IMPACT TO HOLD FULL-DAY DENTAL CLINICS, AND PERFORMING FREE DENTAL SEALANTS TO CHILDREN IN NEED IN LUBBOCK AND HOCKLEY COUNTIES. IN 2023, THIS PROGRAM TOTALED 1,682 DENTAL ENCOUNTERS PROVIDING ACCESS TO THE FULL ARRAY OF DENTAL SERVICES FROM EXTRACTIONS TO DENTURES. THIS PROVIDES ACCESS TO DENTAL FOR ADULTS IN OUR SERVICE AREA WHO WOULD OTHERWISE GO WITHOUT DENTAL CARE. ADDITIONALLY, WE COMPLETED DENTAL SEALANT CLINICS TO PLACE PREVENTATIVE SEALANTS FOR LOW-INCOME CHILDREN IN LITTLEFIELD AND LEVELLAND SCHOOL DISTRICTS. WE HELD 3 DENTAL SEALANT CLINICS AND PROVIDED FREE SEALANTS TO APPROXIMATELY 50 CHILDREN. IN 2023, WE ALSO EXPANDED OUR DENTAL OUTREACH TO INCLUDE 2 ON-SITE DENTAL DAYS AT LUBBOCK IMPACT, PROVIDING DENTAL SERVICES TO APPROXIMATELY 30 HOUSING INSECURE INDIVIDUALS. WE ALSO PROVIDED DENTAL HYGIENE EDUCATION AT THE LUBBOCK YWCA TO 249 CHILDREN. 2) COVENANT'S COMMUNITY HEALTH EDUCATION PROGRAM PROVIDES FREE HEALTH EDUCATION TO COMMUNITY MEMBERS THROUGH ONE ON ONE APPOINTMENTS WITH A DIABETIC EDUCATOR, GROUP CLASSES, AND COMMUNITY COOKING CLASSES. IN 2023, OVER THERE JUST OVER 260 ENCOUNTERS FOR THIS PROGRAM WITH REFERRALS COMING FROM OVER 20 COMMUNITY PARTNER AGENCIES. ADDITIONALLY, THIS PROGRAM COLLABORATED WITH OUR HEALTH EQUITY DIABETES PROGRAM OFFERING COMMUNITY DIABETES CLASSES AND HANDS ON COOKING CLASSES. FOR MORE INFORMATION ON COVENANT HEALTH GO TO: HTTPS://WWW.PROVIDENCE.ORG/LOCATIONS/COVENANT-HEALTH/HOME