BETTER BUSINESS BUREAU INC (EIN 860006552) - Form 990 Financial Analysis & Trantor Score

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1938

Legal Domicile

Principal Officer

PATTY BECKMAN

Phone

6022641721

Tax Period

2024-01-01 to 2024-12-31

BETTER BUSINESS BUREAU INC, founded in 1938, is a mid-sized nonprofit that reported $20.7M in total revenue in fiscal year 2024. Revenue grew 18% year-over-year, indicating healthy expansion. Expenses of $19.9M left a modest 4% surplus.

Mission

TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST. THE BUREAU ACCOMPLISHES THIS BY: CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES, SETTING STANDARDS FOR MARKETPLACE TRUST, ENCOURAGING AND SUPPORTING BEST PRACTICES, CELEBRATING ROLE MODELS, AND DENOUNCING SUBSTANDARD MARKETPLACE BEHAVIOR.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $1,187,201

Program Service Revenue $19,319,157

Investment Income $101,453

Other Revenue $122,861

TOTAL REVENUE $20,730,672

Expense Breakdown

Grants Paid $0

Salaries & Benefits $14,927,620

Fundraising Expenses $0

Other Expenses $4,994,435

TOTAL EXPENSES $19,922,055

Year-over-Year Comparison

	2024	2023	Change
Revenue	$20,730,672	$17,504,367	+0.2%
Expenses	$19,922,055	$17,434,503	+0.1%
Net Income	$808,617	$69,864	+10.6%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

199

Volunteers

Governance Policies

✗ Conflict of Interest Policy

✗ Whistleblower Policy

✗ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

⚠ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$2,209,444

Total Directors

$806,227

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
MATTHEW M FEHLING	President & CEO	40.00	Officer Director	$693,805	$112,422	$806,227
JOHN G PONDER	VP & CAO	40.00	Officer	$493,049	$20,500	$513,549
CHAD R FRANK	VP OF STRATEGY	40.00	Officer	$261,015	$17,971	$278,986
BRIAN J LAWLER	DIR. BUS RELATIONS	40.00		$235,373	$17,919	$253,292
RICHARD CHAPMAN	DIR. BUS RELATIONS	40.00		$213,976	$16,968	$230,944
MICHAEL SEDIO	VP & COO	40.00	Officer	$161,441	$6,497	$209,700
KORIANN MORALES	VP & CPO	40.00	Officer	$200,669	$8,745	$209,414
PATTY BECKMAN	CFO	40.00	Officer	$183,807	$7,761	$191,568
BRENDA J WILLIAMS	BUS. RELATIONS REP	40.00		$177,097	$12,539	$189,636
KATHERYNE E SCHAAB	DR OF COM. MRKTNG	40.00		$169,968	$12,796	$182,764
NOELLE K ROOKE	VP OF PEOPLE & CUL	40.00		$159,788	$6,300	$166,088
CHRIS DEMARCO	BOARD MEMBER	0.25	Director	$0	$0	$0
ROBERT BEHIC	BOARD MEMBER	0.25	Director	$0	$0	$0
BRADLEY SMITH	Treasurer	0.25	Officer Director	$0	$0	$0
CARRIE YOUNG	Past Chair	0.25	Officer Director	$0	$0	$0
ROXANNE GOVARI	BOARD MEMBER	0.25	Director	$0	$0	$0
ALLEN MAXWELL	BOARD MEMBER	0.25	Director	$0	$0	$0
KIM ANDERSON-MATICH	BOARD MEMBER	0.25	Director	$0	$0	$0
MARIA BARQUIN	BOARD MEMBER	0.25	Director	$0	$0	$0
RYAN BUELL	BOARD MEMBER	0.25	Director	$0	$0	$0
MIKE BONTRAGER	BOARD MEMBER	0.25	Director	$0	$0	$0
JULIEN BRANDT	BOARD MEMBER	0.25	Director	$0	$0	$0
BRIAN BURT	BOARD MEMBER	0.25	Director	$0	$0	$0
TODD CAHILL	BOARD MEMBER	0.25	Director	$0	$0	$0
AARON FRAZIER	BOARD MEMBER	0.25	Director	$0	$0	$0
ANTHONY NARDO	BOARD MEMBER	0.25	Director	$0	$0	$0
RICK DIRCKS	BOARD MEMBER	0.25	Director	$0	$0	$0
MIKE DONLEY	BOARD MEMBER	0.25	Director	$0	$0	$0
NICOLE DONNELLY	Chair	0.25	Officer Director	$0	$0	$0
VILLE HOUTTU	BOARD MEMBER	0.25	Director	$0	$0	$0
BYRAM FROST	BOARD MEMBER	0.25	Director	$0	$0	$0
DAVE MARTIN	BOARD MEMBER	0.25	Director	$0	$0	$0
JODI LOW	Vice Chair	0.25	Officer Director	$0	$0	$0
CARMEN JANDACEK	BOARD MEMBER	0.25	Director	$0	$0	$0
JACQUELYN KEENAN	Secretary	0.25	Officer Director	$0	$0	$0
KEN BONHAM	BOARD MEMBER	0.25	Director	$0	$0	$0
ELAINE LABEDZ	BOARD MEMBER	0.25	Director	$0	$0	$0
MIKE LITTAU	BOARD MEMBER	0.25	Director	$0	$0	$0
CRAIG DESHIELDS	BOARD MEMBER	0.25	Director	$0	$0	$0
HARRY LANGENBERG	BOARD MEMBER	0.25	Director	$0	$0	$0
MIKE MCGUIRK	BOARD MEMBER	0.25	Director	$0	$0	$0
DAVE BURNS	BOARD MEMBER	0.25	Director	$0	$0	$0
BRIAN MOHR	BOARD MEMBER	0.25	Director	$0	$0	$0
DAVID DICK	BOARD MEMBER	0.25	Director	$0	$0	$0
DAVID RALLS	BOARD MEMBER	0.25	Director	$0	$0	$0
ED DENA	BOARD MEMBER	0.25	Director	$0	$0	$0
CATHY GRAHAM	BOARD MEMBER	0.25	Director	$0	$0	$0
GLENNA GATES	BOARD MEMBER	0.25	Director	$0	$0	$0
CHRIS SHARFNER	BOARD MEMBER	0.25	Director	$0	$0	$0
HEIDI FEENEY	BOARD MEMBER	0.25	Director	$0	$0	$0
GERALD SMITHSON	BOARD MEMBER	0.25	Director	$0	$0	$0
GARY SNEED	BOARD MEMBER	0.25	Director	$0	$0	$0
DR PAMELA WILLIAMSON	BOARD MEMBER	0.25	Director	$0	$0	$0
JIMMY DUNN	BOARD MEMBER	0.25	Director	$0	$0	$0
TYLER YATES	BOARD MEMBER	0.25	Director	$0	$0	$0
CELIA WADDINGTON	BOARD MEMBER	0.25	Director	$0	$0	$0
JONATHAN GALLAGHER	BOARD MEMBER	0.25	Director	$0	$0	$0
JEFF PERIERA	BOARD MEMBER	0.25	Director	$0	$0	$0
JEFF NKANSAH	BOARD MEMBER	0.25	Director	$0	$0	$0
JOHN CRAVEN	BOARD MEMBER	0.25	Director	$0	$0	$0
KEN STEITZ	BOARD MEMBER	0.25	Director	$0	$0	$0
LA DONNA SNOW	BOARD MEMBER	0.25	Director	$0	$0	$0
MICHAEL GOLDFARD	BOARD MEMBER	0.25	Director	$0	$0	$0
OWEN FREEMAN	BOARD MEMBER	0.25	Director	$0	$0	$0
PATRICK LOZANO	BOARD MEMBER	0.25	Director	$0	$0	$0
PAUL CARTER	BOARD MEMBER	0.25	Director	$0	$0	$0
RICHARD ARTIS	BOARD MEMBER	0.25	Director	$0	$0	$0
SAINT DOMINGUEZ	BOARD MEMBER	0.25	Director	$0	$0	$0
STEVE MAHLUM	BOARD MEMBER	0.25	Director	$0	$0	$0
STEVEN REDING	BOARD MEMBER	0.25	Director	$0	$0	$0
VINCENT MATRANGA	BOARD MEMBER	0.25	Director	$0	$0	$0

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2024	$20,730,672	$19,922,055	$14,697,817	$808,617
2023	$17,504,367	$17,434,503	$13,371,455	$69,864
2022	$16,510,041	$16,385,027	$13,521,438	$125,014
2021	$16,919,340	$14,232,396	$11,570,437	$2,686,944
2020	$13,850,725	$13,040,212	$9,044,078	$810,513
2019	$14,118,756	$14,179,176	$8,307,479	$-60,420
2018	$12,104,765	$12,728,377	$8,491,674	$-623,612

BETTER BUSINESS BUREAU INC