PHOENIX, AZ
4 risk indicators measuring financial stability and operational resilience
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Sign In — Free (10 views/day)BETTER BUSINESS BUREAU INC, founded in 1938, is a mid-sized nonprofit that reported $20.7M in total revenue in fiscal year 2024. Revenue grew 18% year-over-year, indicating healthy expansion. Expenses of $19.9M left a modest 4% surplus.
TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST. THE BUREAU ACCOMPLISHES THIS BY: CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES, SETTING STANDARDS FOR MARKETPLACE TRUST, ENCOURAGING AND SUPPORTING BEST PRACTICES, CELEBRATING ROLE MODELS, AND DENOUNCING SUBSTANDARD MARKETPLACE BEHAVIOR.
SETTING AND UPHOLDING HIGH STANDARDS FOR FAIR AND HONEST BUSINESS BEHAVIOR. BUSINESSES THAT EARN BBB ACCREDITATION CONTRACTUALLY AGREE AND ADHERE TO THE ORGANIZATIONS HIGH STANDARDS FOR TRUST...
SETTING AND UPHOLDING HIGH STANDARDS FOR FAIR AND HONEST BUSINESS BEHAVIOR. BUSINESSES THAT EARN BBB ACCREDITATION CONTRACTUALLY AGREE AND ADHERE TO THE ORGANIZATIONS HIGH STANDARDS FOR TRUST. INCORPORATED LOCALLY IN 1938, YOUR BBB SERVES COMMUNITIES IN SOUTHERN CALIFORNIA AND CENTRAL, NORTHERN AND WESTERN ARIZONA AND IS SUPPORTED BY OVER 20,225 BBB ACCREDITED BUSINESSES. BBB PROVIDES OBJECTIVE ADVICE, FREE BUSINESS REVIEWS, CHARITY REVIEWS AS WELL AS EDUCATIONAL INFORMATION ON TOPICS AFFECTING MARKETPLACE TRUST. ADDITIONALLY, BBB PROVIDES FREE DISPUTE RESOLUTION SERVICES, INCLUDING MEDIATION AND ARBITRATION, TO REALIZE ITS VISION OF A MARKETPLACE WHERE BUYERS AND SELLERS CAN TRUST EACH OTHER.
Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency
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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)
Sign In — Free (10 views/day)| 2024 | 2023 | Change | |
|---|---|---|---|
| Revenue | $20,730,672 | $17,504,367 | +0.2% |
| Expenses | $19,922,055 | $17,434,503 | +0.1% |
| Net Income | $808,617 | $69,864 | +10.6% |
Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics
Financial Distress Indicator
Liquidity & Cash Position
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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics
Sign In| Name | Title | Hours/Week | Role | Reportable Comp | Other Comp | Total |
|---|---|---|---|---|---|---|
| MATTHEW M FEHLING | President & CEO | 40.00 |
Officer
Director
|
$693,805 | $112,422 | $806,227 |
| JOHN G PONDER | VP & CAO | 40.00 |
Officer
|
$493,049 | $20,500 | $513,549 |
| CHAD R FRANK | VP OF STRATEGY | 40.00 |
Officer
|
$261,015 | $17,971 | $278,986 |
| BRIAN J LAWLER | DIR. BUS RELATIONS | 40.00 |
|
$235,373 | $17,919 | $253,292 |
| RICHARD CHAPMAN | DIR. BUS RELATIONS | 40.00 |
|
$213,976 | $16,968 | $230,944 |
| MICHAEL SEDIO | VP & COO | 40.00 |
Officer
|
$161,441 | $6,497 | $209,700 |
| KORIANN MORALES | VP & CPO | 40.00 |
Officer
|
$200,669 | $8,745 | $209,414 |
| PATTY BECKMAN | CFO | 40.00 |
Officer
|
$183,807 | $7,761 | $191,568 |
| BRENDA J WILLIAMS | BUS. RELATIONS REP | 40.00 |
|
$177,097 | $12,539 | $189,636 |
| KATHERYNE E SCHAAB | DR OF COM. MRKTNG | 40.00 |
|
$169,968 | $12,796 | $182,764 |
| NOELLE K ROOKE | VP OF PEOPLE & CUL | 40.00 |
|
$159,788 | $6,300 | $166,088 |
| CHRIS DEMARCO | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| ROBERT BEHIC | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| BRADLEY SMITH | Treasurer | 0.25 |
Officer
Director
|
$0 | $0 | $0 |
| CARRIE YOUNG | Past Chair | 0.25 |
Officer
Director
|
$0 | $0 | $0 |
| ROXANNE GOVARI | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| ALLEN MAXWELL | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| KIM ANDERSON-MATICH | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| MARIA BARQUIN | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| RYAN BUELL | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| MIKE BONTRAGER | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| JULIEN BRANDT | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| BRIAN BURT | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| TODD CAHILL | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| AARON FRAZIER | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| ANTHONY NARDO | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| RICK DIRCKS | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| MIKE DONLEY | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| NICOLE DONNELLY | Chair | 0.25 |
Officer
Director
|
$0 | $0 | $0 |
| VILLE HOUTTU | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| BYRAM FROST | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| DAVE MARTIN | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| JODI LOW | Vice Chair | 0.25 |
Officer
Director
|
$0 | $0 | $0 |
| CARMEN JANDACEK | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| JACQUELYN KEENAN | Secretary | 0.25 |
Officer
Director
|
$0 | $0 | $0 |
| KEN BONHAM | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| ELAINE LABEDZ | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| MIKE LITTAU | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| CRAIG DESHIELDS | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| HARRY LANGENBERG | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| MIKE MCGUIRK | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| DAVE BURNS | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| BRIAN MOHR | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| DAVID DICK | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| DAVID RALLS | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| ED DENA | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| CATHY GRAHAM | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| GLENNA GATES | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| CHRIS SHARFNER | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| HEIDI FEENEY | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| GERALD SMITHSON | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| GARY SNEED | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| DR PAMELA WILLIAMSON | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| JIMMY DUNN | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| TYLER YATES | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| CELIA WADDINGTON | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| JONATHAN GALLAGHER | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| JEFF PERIERA | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| JEFF NKANSAH | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| JOHN CRAVEN | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| KEN STEITZ | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| LA DONNA SNOW | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| MICHAEL GOLDFARD | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| OWEN FREEMAN | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| PATRICK LOZANO | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| PAUL CARTER | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| RICHARD ARTIS | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| SAINT DOMINGUEZ | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| STEVE MAHLUM | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| STEVEN REDING | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| VINCENT MATRANGA | BOARD MEMBER | 0.25 |
Director
|
$0 | $0 | $0 |
| Year | Revenue | Expenses | Assets | Net Income |
|---|---|---|---|---|
| 2024 | $20,730,672 | $19,922,055 | $14,697,817 | $808,617 |
| 2023 | $17,504,367 | $17,434,503 | $13,371,455 | $69,864 |
| 2022 | $16,510,041 | $16,385,027 | $13,521,438 | $125,014 |
| 2021 | $16,919,340 | $14,232,396 | $11,570,437 | $2,686,944 |
| 2020 | $13,850,725 | $13,040,212 | $9,044,078 | $810,513 |
| 2019 | $14,118,756 | $14,179,176 | $8,307,479 | $-60,420 |
| 2018 | $12,104,765 | $12,728,377 | $8,491,674 | $-623,612 |
Compare BETTER BUSINESS BUREAU INC with other nonprofits in Arizona and across the country.