CARELINE CRISIS SERVICES INC

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

2022

Legal Domicile

Principal Officer

SUSANNA MARCHUK

Phone

9074522771

Tax Period

2024-07-01 to 2025-06-30

CARELINE CRISIS SERVICES INC, founded in 2022, is a community nonprofit that reported $2.9M in total revenue in fiscal year 2024. Revenue grew 9% year-over-year, indicating healthy expansion. The organization ran a surplus of $537K, a strong 19% operating margin.

Mission

CARELINE CRISIS SERVICES INC.'S MISSION IS "SAVING LIVES THROUGH EMOTIONAL SUPPORT AND CRISIS RESPONSE, BY CONNECTING ALASKANS TO COMPASSION AND INSPIRING HOPE."

Program Service Accomplishments

Program 1

Expenses: $2,124,823 Revenue: $2,845,737

CARELINE CRISIS SERVICE OPERATES THE ONLY STATEWIDE SUICIDE AND CRISIS CONTACT CENTER IN ALASKA. IN FY25 THE CARELINE CRISIS SERVICES ORGANIZATION OPERATED ONE PROGRAM WHICH PROVIDES STATEWIDE...

CARELINE CRISIS SERVICE OPERATES THE ONLY STATEWIDE SUICIDE AND CRISIS CONTACT CENTER IN ALASKA. IN FY25 THE CARELINE CRISIS SERVICES ORGANIZATION OPERATED ONE PROGRAM WHICH PROVIDES STATEWIDE SUICIDE PREVENTION AND CRISIS INTERVENTION SERVICES VIA TELEPHONE OR TEXT MESSAGE. IN FY25, CARELINE FACILITATED 43,769 CONTACTS, OFFERING LIFE-SAVING INTERVENTIONS AND ENHANCING CONNECTEDNESS FOR VULNERABLE ALASKANS.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $26,128

Program Service Revenue $2,845,737

Investment Income $0

Other Revenue $0

TOTAL REVENUE $2,871,865

Expense Breakdown

Grants Paid $0

Salaries & Benefits $1,869,250

Fundraising Expenses $0

Program Expenses $2,124,823

Other Expenses $465,285

TOTAL EXPENSES $2,334,535

Year-over-Year Comparison

	2024	2023	Change
Revenue	$2,871,865	$2,623,467	+0.1%
Expenses	$2,334,535	$1,809,327	+0.3%
Net Income	$537,330	$814,140	-0.3%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

Volunteers

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$136,285

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
KATHLEEN CATRON	DIRECTOR	1.00	Director	$0	$0	$0
RONNIE HOUCHIN	PRESIDENT	1.00	Officer Director	$0	$0	$0
MEREDITH MAPLE	TREASURER, VICE PRESIDENT	1.00	Officer Director	$0	$0	$0
MICHELLE CHARLTON	SECRETARY	1.00	Officer Director	$0	$0	$0
KARA NELSON	DIRECTOR	1.00	Director	$0	$0	$0
DUSTIN MORRIS	DIRECTOR	1.00	Director	$0	$0	$0
KAYDEE VAN FLEIN	DIRECTOR	1.00	Director	$0	$0	$0
CATHERINE MCNAUGHTON	DIRECTOR	1.00	Director	$0	$0	$0
SUSANNA MARCHUK	EXECUTIVE DIRECTOR	40.00	Officer	$133,314	$2,971	$136,285

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	$2,871,865	$2,334,535	$2,539,880	$537,330
2024	$2,623,467	$1,809,327	$2,319,298	$814,140
2023	$2,484,043	$1,472,275	$1,093,670	$1,011,768