HELP DESK CHAPTERS INC

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Legal Domicile

Principal Officer

Aaron Settepanella

Phone

6149157895

Tax Period

2023-01-01 to 2023-12-31

HELP DESK CHAPTERS INC is a small nonprofit in the Community Improvement sector that reported $109K in total revenue in fiscal year 2023. Revenue decreased 19% compared to the prior year. Net assets of $319K represent 35 months of operating reserves.

Mission

TO LEAD AND PROMOTE THE CUSTOMER SERVICE AND TECHNICAL SUPPORT INDUSTRY BY EMPOWERING ITS MEMBERS THROUGH ACCESS TO TIMELY AND VALUABLE INDUSTRY INFORMATION INCLUDING REPORTS AND PUBLICATIONS; ENCOURAGING MEMBER COLLABORATION THROUGH EVENTS AND ONLINE FORUMS; AND ESTABLISHING INTERNATIONALLY RECOGNIZED, STANDARDS-BASED INDUSTRY CERTIFICATION AND TRAINING PROGRAMS.

Program Service Accomplishments

Program 1

LOCAL AND NATIONAL EXPOS AND TRAINING SESSIONS WERE HELD TO EDUCATE MEMBERS ABOUT NEW DEVELOPMENTS IN THE CUSTOMER SERVICE AND TECHNICAL SUPPORT INDUSTRIES.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2023)

Revenue Breakdown

Contributions & Grants $0

Program Service Revenue $108,950

Investment Income $2

Other Revenue $15

TOTAL REVENUE $108,967

Expense Breakdown

Grants Paid $0

Salaries & Benefits $0

Fundraising Expenses $0

Other Expenses $106,808

TOTAL EXPENSES $106,808

Year-over-Year Comparison

	2023	2022	Change
Revenue	$108,967	$134,608	-0.2%
Expenses	$106,808	$193,936	-0.4%
Net Income	$2,159	$-59,328	-1.0%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

N/A

Volunteers

160

Governance Policies

✗ Conflict of Interest Policy

✗ Whistleblower Policy

✗ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Role	Reportable Comp	Other Comp	Total
SEE 'EXHIBIT A'	FOR LOCAL OFFICERS	Director	$0	$0	$0
Doug Rabold	Chair	Officer Director	$0	$0	$0
Liz Bunger	President	Officer Director	$0	$0	$0
Heather Beck	Secretary	Officer Director	$0	$0	$0
Aaron Settepanella	VP of Finance	Officer Director	$0	$0	$0
Tim King	Regional President	Officer Director	$0	$0	$0
Laurie Lukken	Regional President	Officer Director	$0	$0	$0
Beth Jacobsen	VP of Finance in Training	Officer Director	$0	$0	$0
Tara Gibbs	HDI Representative	Director	$0	$0	$0

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2024	No data	No data	No data	No data
2023	$108,967	$106,808	$369,331	$2,159
2022	$134,608	$193,936	$344,708	$-59,328
2021	$182,930	$160,520	$392,620	$22,410
2020	$192,465	$181,264	$435,796	$11,201