CONSORTIUM FOR SERVICE INNOVATION (EIN 911745801) - Form 990 Financial Analysis & Trantor Score

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1997

Legal Domicile

Phone

6505960772

Tax Period

2023-01-01 to 2023-12-31

CONSORTIUM FOR SERVICE INNOVATION, founded in 1997, is a community nonprofit that reported $1.7M in total revenue in fiscal year 2023. Revenue decreased 6% compared to the prior year. Expenses of $1.7M left a modest 4% surplus.

Mission

THE ORGANIZATION WAS FORMED TO IMPROVE BUSINESS CONDITIONS IN THE COMPUTER HARDWARE AND SOFTWARE INDUSTRY. THE MEMBERS CONSIST OF CUSTOMER SUPPORT DIVISIONS OF COMPUTER HARDWARE AND SOFTWARE COMPANIES. THE MEMBERS WORK TOGETHER TO CREATE STRATEGIES, BUSINESS MODELS, STANDARDS, AND OPERATIONAL GUIDELINES TO IMPROVE CUSTOMER SUPPORT SERVICES. THE ORGANIZATION'S OBJECTIVE IS TO ASSIST CUSTOMER SUPPORT DIVISION OF COMPUTER COMPANIES TO MEET THE DEMANDS OF THEIR PRODUCT'S CUSTOMERS. THE CUSTOMER SUPPORT DIVISIONS OF COMPUTER COMPANIES ARE WORKING TOGETHER, THROUGH THE CONSORTIUM, TO DEVELOP STRATEGIES TO REDUCE CUSTOMER SUPPORT COSTS AND INCREASE CUSTOMER SUPPORT QUALITY.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2023)

Revenue Breakdown

Contributions & Grants $0

Program Service Revenue $1,738,723

Investment Income $0

Other Revenue $0

TOTAL REVENUE $1,738,723

Expense Breakdown

Grants Paid $0

Salaries & Benefits $1,103,811

Fundraising Expenses $0

Other Expenses $568,469

TOTAL EXPENSES $1,672,280

Year-over-Year Comparison

	2023	2022	Change
Revenue	$1,738,723	$1,841,583	-0.1%
Expenses	$1,672,280	$1,670,107	+0.0%
Net Income	$66,443	$171,476	-0.6%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

Volunteers

N/A

Governance Policies

✗ Conflict of Interest Policy

✗ Whistleblower Policy

✗ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$347,344

Total Directors

$347,344

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
MATTHEW SEAMAN	Executive Dir.	40.00	Officer Director	$337,441	$9,903	$347,344
ARNFINN AUSTEFJORD	PROGRAM DIRECTOR	40.00		$188,947	$5,668	$194,615
KELLY MURRAY	PROGRAM DIRECTOR	40.00		$144,326	$4,330	$148,656
SARA FELDMAN	PROGRAM DIRECTOR	40.00		$143,508	$4,305	$147,813
JILL DEGRAFF	OPERATIONS MGR	40.00		$106,294	$3,185	$109,479
LAUREL POERTNER	Director	0.00	Director	$0	$0	$0
BRAD SMITH	President	0.00	Officer Director	$0	$0	$0
JIM BURROUGHS	Vice President	0.00	Officer Director	$0	$0	$0
JOHN FRONIUS	Treasurer	0.00	Officer Director	$0	$0	$0
MARIA DWYER	Director	0.00	Director	$0	$0	$0
DAVE CUTLER	Director	0.00	Director	$0	$0	$0

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2024	No data	No data	No data	No data
2023	$1,738,723	$1,672,280	$2,136,288	$66,443
2022	$1,841,583	$1,670,107	$2,003,392	$171,476
2021	$1,738,540	$1,377,192	$1,977,196	$361,348
2020	$1,718,199	$1,366,066	$1,470,417	$352,133
2019	$1,583,068	$1,594,198	$1,087,522	$-11,130
2018	$1,401,033	$1,300,900	$947,265	$100,133

CONSORTIUM FOR SERVICE INNOVATION