PROVIDENCE HEALTH PLAN

AT PROVIDENCE, WE USE OUR VOICE TO ADVOCATE FOR VULNERABLE POPULATIONS AND NEEDED REFORMS IN HEALTH CARE. WE ARE ALSO PURSUING INNOVATIVE WAYS TO TRANSFORM HEALTH CARE BY KEEPING PEOPLE HEALTHY, AND MAKING OUR SERVICES MORE CONVENIENT, ACCESSIBLE AND AFFORDABLE FOR ALL. IN AN INCREASINGLY UNCERTAIN WORLD, WE ARE COMMITTED TO HIGH-QUALITY, COMPASSIONATE HEALTH CARE FOR EVERYONE - REGARDLESS OF COVERAGE OR ABILITY TO PAY. WE HELP PEOPLE AND COMMUNITIES BENEFIT FROM THE BEST HEALTH CARE MODEL FOR THE FUTURE - TODAY. TOGETHER, OUR 125,000 CAREGIVERS (ALL EMPLOYEES) SERVE IN 51 HOSPITALS, 1,014 CLINICS AND A COMPREHENSIVE RANGE OF HEALTH AND SOCIAL SERVICES ACROSS ALASKA, CALIFORNIA, MONTANA, NEW MEXICO, OREGON, TEXAS AND WASHINGTON. THE PROVIDENCE AFFILIATE FAMILY INCLUDES: -PROVIDENCE ACROSS FIVE WESTERN STATES -COVENANT HEALTH IN WEST TEXAS AND NEW MEXICO -FACEY MEDICAL GROUP IN LOS ANGELES, CA -KADLEC IN SOUTHEAST WASHINGTON -PACIFIC MEDICAL CENTERS IN SEATTLE, WA -SWEDISH HEALTH SERVICES IN SEATTLE, WA IN 2024, PROVIDENCE MINISTRIES AND AFFILIATES PROVIDED $1.9 BILLION IN COMMUNITY BENEFIT PROGRAMS. THIS INCLUDES FREE AND DISCOUNTED CARE, UNCOMPENSATED AND SUBSIDIZED CARE, AND OTHER COMMUNITY HEALTH ACTIVITIES. ONE OF THESE VITAL PROGRAMS, MEDICAID, IS A LIFELINE FOR MILLIONS OF INDIVIDUALS, INCLUDING SENIORS, CHILDREN, PREGNANT PATIENTS, THOSE WITH DISABILITIES AND VETERANS. WE ARE GRATEFUL TO EVERYONE IN OUR COMMUNITIES WHO HAS JOINED US IN ADVOCATING FOR CONTINUED FUNDING AND EXPANSION OF THIS PROGRAM. TOGETHER, WE ARE HELPING TO ENSURE MORE PEOPLE HAVE ACCESS TO NEEDED CARE. FOR MORE INFORMATION GO TO: HTTPS://WWW.PROVIDENCE.ORG/ABOUT/ANNUAL-REPORT THROUGH OUR COMMUNITY BENEFIT PROGRAMS, WE FOCUS ON MEETING THE DIVERSE NEEDS OF THE PEOPLE WE SERVE BY WORKING TO ENSURE BASIC HEALTH NEEDS ARE MET, REMOVING BARRIERS TO CARE, BUILDING COMMUNITY RESILIENCE AND INNOVATING FOR THE FUTURE. PROVIDENCE CONTINUES TO WORK TOWARDS CARBON NEGATIVE AND IN 2024 DECREASED EMISSIONS BY 19 PERCENT COMPARED TO OUR 2019 BASELINE. OUR EFFORTS EARNED US A SYSTEM RECORD 55 ENVIRONMENTAL EXCELLENCE AWARDS FROM PRACTICE GREENHEALTH AND MADE US THE FIRST LARGE SYSTEM TO RECEIVE THE JOINT COMMISSION'S SUSTAINABLE HEALTHCARE CERTIFICATION IN 2024 FOR EACH OF OUR HOSPITALS. REALIZING OUR MISSION TO DELIVER TRUE HEALTH TO OUR MEMBERS, PHP FOCUSES ON INNOVATION, PERSONALIZED MEDICINE, COLLABORATION AMONG DIVERSE PARTNERS, AND STABILITY, PHP ALSO PARTICIPATES IN HEALTH MEASUREMENT PROGRAMS, INCLUDING HEALTH EFFECTIVENESS DATA AND INFORMATION SET (HEDIS), WHICH ALLOW US TO BENCHMARK OUR CARE AND SERVICE, AND IMPLEMENT A TARGETED APPROACH TO IMPROVING MEMBER HEALTH AND SERVICE. PROVIDENCE HEALTH PLAN'S (PHP) OREGON COMMERCIAL LINE OF BUSINESS RECEIVED A 4.0 RATING FROM THE NATIONAL COMMITTEE FOR QUALITY ASSURANCE (NCQA) FOR THE 2024 RATINGS. PROVIDENCE CONTINUES TO BE RECOGNIZED AS THE HIGHEST RATED COMMERCIAL PRO PLAN IN OREGON. PHP OFFERS ADMINISTRATIVE SERVICES ONLY (ASO) FOR LARGE GROUPS CAPABLE OF SELF-FUNDING THE RISK EXPERIENCE OF THE GROUP, BUT ALSO WANT THE DEDICATED AND COMPASSIONATE SERVICE THAT PHP DELIVERS FOR CLAIMS ADMINISTRATION, MEMBER SERVICE, AND SKILLED MEDICAL MANAGEMENT. ASO GROUPS ARE OFFERED OPTIONS FOR A WIDE ARRAY OF PLAN BENEFITS, INCLUDING PREVENTATIVE CHOICES AIMED AT IMPROVING EMPLOYEE HEALTH AND WELLNESS, ALTERNATIVE CARE, GROUP HEALTH REPORTING AND METRICS, ACCESS TO PROVIDENCE PROVIDER NETWORKS AND PROPRIETARY HEALTH INNOVATIONS, AND CONSUMER CHOICE PLANS WHICH OFFER QUALIFIED HEALTH SAVINGS ACCOUNT (HAS) OPTIONS. GRANTS AND ALLOCATIONS AT PHP, WE BELIEVE HEALTH CARE GOES BEYOND THE ESSENTIALS OF COVERAGE AND DOCTOR'S VISITS. WE WEEK TO UNDERSTAND THE NEEDS OF THE COMMUNITY AND DEVELOP LASTING PARTNERSHIPS TO PROVIDE ACCESSIBLE, EQUITABLE HEALTH FOR ALL. WE RECOGNIZE THAT THE DIVERSE COMMUNITIES WE SERVE FACE DIFFERENT CHALLENGES AND HAVE DIFFERENT NEEDS. EACH OF OUR GEOGRAPHIC AREAS INCLUDES A WIDE RANGE OF COMMUNITIES THAT VARY BY RACE, GENDER, AGE, SEXUAL ORIENTATION, INCOME, IMMIGRATION STATUS AND OTHER IDENTITIES. THROUGH OUR INVESTMENTS AND PARTNERSHIPS, WE CAN HELP CREATE THE CONDITIONS FOR EVERYONE IN OUR COMMUNITY TO LIVE THEIR HEALTHIEST LIFE. IN FISCAL YEAR 2024, PHP INVESTED OVER $500K IN COMMUNITY NONPROFIT ORGANIZATIONS ADDRESSING THE SOCIAL DETERMINANTS OF HEALTH AND HEALTH EQUITY. OUR INVESTMENTS ARE IN RESPONSE TO COMMUNITY IDENTIFIED NEEDS AND PRIORITIES. OUR FY24 FOCUS AREAS INCLUDED: -ACCESS TO CARE-FOCUSED ON SERVICES NAVIGATION AND COORDINATION, CULTURALLY RESPONSIVE CARE AND ORAL HEALTH. -CHRONIC CONDITIONS-FOCUSED ON PREVENTION OF OBESITY, DIABETES, HYPERTENSION AND DEPRESSION. -BEHAVIORAL HEALTH/WELLBEING AND SUBSTANCE USE DISORDERS-FOCUSED ON PREVENTION (PARTICULARLY FOR YOUTH), CULTURALLY RESPONSIVE CARE AND HEALTH EDUCATION, SOCIAL ISOLATION AND COMMUNITY BUILDING. -SOCIAL DETERMINANTS OF HEALTH AND WELLBEING-FOCUSED AREAS INCLUDE HOUSING, TRANSPORTATION AND FOOD SECURITY. THE FOLLOWING INFORMATION HIGHLIGHTS A SNAPSHOT OF THE IMPACT OF PROVIDENCE HEALTH PLAN'S INVESTMENTS DURING FY24. FOCUS AREA: ACCESS TO CARE ACCESS TO HEALTH CARE IS FUNDAMENTAL TO THE IMPROVED HEALTH AND WELL-BEING OF OUR REGIONS AND ACCESSING HEALTH CARE SERVICES CONTINUES TO BE A CHALLENGE FOR MANY COMMUNITIES. PHP'S ACCESS TO CARE INVESTMENTS TOTALED OVER $161K. PROJECT ACCESS NOW IN FY24, PROVIDENCE HEALTH PLAN SUPPORTED PROJECT ACCESS NOW'S (PANOW), PATIENT SUPPORT PROGRAM. PANOW PROVIDES INNOVATIVE, INTEGRATED, SUPPORT FOR PATIENTS AND HEALTH CARE PROVIDERS ACROSS THE OREGON REGION, WORKING TO INCREASE ACCESS TO HEALTH CARE AND SOCIAL SERVICES. THE PATIENT SUPPORT PROGRAM BRIDGES THE GAP TO SUPPORT HOSPITAL STAFF WITH SAFE AND SECURE PATIENT DISCHARGE. LIFE SERVICES SPOKANE LIFE SERVICES CLINICS PROVIDES ESSENTIAL MEDICAL CARE FOR INDIVIDUALS FACING UNPLANNED PREGNANCIES. IN JANUARY 2024, THE ORGANIZATION FACED A SIGNIFICANT SETBACK WHEN A FROZEN SPRINKLER PIPE BURST, CAUSING EXTENSIVE FLOODING IN PROGRAM SPACES. THANKS TO FUNDING FROM PHP, LIFE SERVICES CLINICS WAS ABLE TO REBUILD A VITAL FIRE SUPPRESSION SYSTEM, ENSURING THE SAFETY AND SECURITY OF ITS FACILITIES. FOCUS AREA: SOCIAL DETERMINANTS OF HEALTH AND WELLBEING FOOD INSECURITY CONTINUES TO BE A PRESSING CHALLENGE, BUT PHP'S FUNDING HAS MADE A MEANINGFUL IMPACT BY SUPPORTING ORGANIZATIONS DEDICATED TO ADDRESSING THIS ISSUE. WITH $169K IN FUNDING, GROUPS LIKE BLANCHET HOUSE, MEALS ON WHEELS, OREGON FOOD BANK, AND PORTLAND BIBLE COLLEGE HAVE BEEN ABLE TO ADDRESS FOOD SECURITY TO COMMUNITIES IN NEED. BLANCHET HOUSE-FOOD SECURITY BLANCHET FARM'S RURAL RECOVERY PROGRAM HAS BEEN STRENGTHENED THROUGH A DORMITORY REBUILD PROJECT, MADE POSSIBLE BY PHP'S INVESTMENT. THE ORGANIZATION FURNISHED AND ENHANCED ITS NEW FACILITIES, EQUIPPING THE FITNESS ROOM WITH A TREADMILL, DUMBBELLS, AND OTHER EXERCISE EQUIPMENT, WHILE ALSO ADDING LOUNGE FURNITURE TO COMMUNITY SPACES. THESE IMPROVEMENTS CREATE A MORE WELCOMING AND SUPPORTIVE ENVIRONMENT FOR THOSE LIVING IN THE FACILITY. MEALS ON WHEELS-FOOD SECURITY PHP'S FUNDING PLAYED A CRUCIAL ROLE IN STRENGTHENING MEALS ON WHEELS' ABILITY TO SERVE OLDER ADULTS WITH FRESH, HEALTHY MEALS AND NUTRIENT-RICH PANTRY STAPLES THAT GO BEYOND FEDERAL NUTRITIONAL GUIDELINES. BETWEEN SEPTEMBER 1 AND DECEMBER 31, 2024, THIS SUPPORT ALLOWED MEALS ON WHEELS TO REACH 2,857 PARTICIPANTS ACROSS MULTNOMAH, WASHINGTON, AND CLARK COUNTIES. HOUSING INSTABILITY CONTINUES TO CHALLENGE MANY COMMUNITY MEMBERS, WITH FACTORS LIKE DIFFICULTY PAYING RENT, OVERCROWDING, FREQUENT MOVES, RELIANCE ON RELATIVES, AND HIGH HOUSING COSTS STRAINING HOUSEHOLD STABILITY. TO COMBAT THIS, PHP INVESTED $183K IN FY24 TO SUPPORT INITIATIVES ADDRESSING HOUSING INSECURITY, ENSURING INDIVIDUALS AND FAMILIES HAVE ACCESS TO CRITICAL RESOURCES THAT PROMOTE STABILITY AND SECURITY. ST. VINCENT DE PAUL-HOUSING ST. VINCENT DE PAUL WAS FUNDED TO SUPPORT COMMUNITY MEMBERS WHO WERE HOUSING INSECURE AND FACING FOOD INSECURITY, BY PROVIDING EMERGENCY RENT, UTILITY, AND FOOD ASSISTANCE. ROSE HAVEN-HOUSING ROSE HAVEN, A DAY SHELTER, RECEIVED FUNDING TO PROVIDE ACCESSIBLE ONSITE PHYSICAL AND MENTAL HEALTHCARE FOR VULNERABLE AND UNDERSERVED WOMEN AND FAMILIES. THIS SUPPORT PROMOTES HEALTH EQUITY AND ENHANCES OVERALL WELL-BEING, ENSURING THAT THOSE FACING HARDSHIP RECEIVE COMPASSIONATE, TRAUMA-INFORMED CARE.