GOODWILL INDUSTRIES OF ORANGE COUN… - Form 990 Financial Data

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1932

Legal Domicile

Principal Officer

NICOLE SUYDAM

Phone

7145476308

Tax Period

2024-01-01 to 2024-12-31

GOODWILL INDUSTRIES OF ORANGE COUNTY CALIFORNIA, founded in 1932, is a major nonprofit in the Employment sector that reported $113.4M in total revenue in fiscal year 2024.

Mission

WE HELP PEOPLE ACHIEVE THEIR GOALS THROUGH A JOURNEY OF PERSONAL SUPPORT, WORK EXPERIENCE AND CAREER DEVELOPMENT.

Program Service Accomplishments

Program 1

Expenses: $79,869,700 Revenue: $32,837,736

STORE OPERATIONS: GOODWILL INDUSTRIES OF ORANGE COUNTY, CA OPERATES 24 THRIFT STORES AND THE ONLINE E-COMMERCE SITE SHOPGOODWILL.COM. IN 2024, GOODWILL SAW MORE THAN 2,420,000 SHOPPER TRANSACTIONS...

STORE OPERATIONS: GOODWILL INDUSTRIES OF ORANGE COUNTY, CA OPERATES 24 THRIFT STORES AND THE ONLINE E-COMMERCE SITE SHOPGOODWILL.COM. IN 2024, GOODWILL SAW MORE THAN 2,420,000 SHOPPER TRANSACTIONS AND 1,207,700 DONATION DROP-OFFS. AS A NONPROFIT EMPLOYMENT SOCIAL ENTERPRISE, THESE SECONDHAND RETAIL OUTPOSTS PROVIDE THE FUEL FOR GOODWILL'S WORKFORCE DEVELOPMENT PROGRAMS. NINETY-THREE CENTS OF EVERY DOLLAR SPENT GOES DIRECTLY INTO THESE INNOVATIVE PROGRAMS. GOODWILL HAS CONNECTED THOUSANDS OF INDIVIDUALS TO LIFE-CHANGING OPPORTUNITIES AND CAREER PATHWAYS. 687 PEOPLE WERE SERVED IN 2024.

Program 2

Expenses: $24,389,970 Revenue: $22,011,785

REHABILITATION: GOODWILL INDUSTRIES OF ORANGE COUNTY, CA RECEIVES REFERRALS FROM THE CALIFORNIA DEPARTMENT OF REHABILITATION, REGIONAL CENTER OF ORANGE COUNTY, HEALTH CARE AGENCY, SOCIAL SERVICES...

REHABILITATION: GOODWILL INDUSTRIES OF ORANGE COUNTY, CA RECEIVES REFERRALS FROM THE CALIFORNIA DEPARTMENT OF REHABILITATION, REGIONAL CENTER OF ORANGE COUNTY, HEALTH CARE AGENCY, SOCIAL SERVICES AGENCY, SCHOOLS, INSURANCE COMPANIES, PRIVATE REHABILITATION FIRMS, WORKFORCE INVESTMENT BOARDS, AS WELL AS OTHER NON-PROFIT ORGANIZATIONS. UPON ENROLLMENT AND REFERRAL, GOODWILL PROVIDES PERSONALIZED ASSESSMENT AND TRAINING SERVICES TO HELP EVERY INDIVIDUAL MEET THEIR PERSONAL CAREER GOALS. 36,292 PEOPLE WERE SERVED IN 2024.

Program 3

Expenses: $1,746,006 Revenue: $1,805,142

CONTRACT SERVICES: GOODWILL INDUSTRIES OF ORANGE COUNTY, CA OFFERS JOB TRAINING AND PLACEMENT FOR PEOPLE WITH DISABILITIES AND OTHER BARRIERS. MANY LOCAL COMPANIES HIRE GOODWILL'S WORKFORCE TO HELP MEET THEIR BUSINESS CHALLENGES THROUGH GOODWILL'S WORKFORCE SOLUTIONS. BY HIRING GOODWILL-TRAINED EMPLOYEES, BUSINESSES ENRICH THEIR WORKFORCE AND EXPERIENCE HIGH RETENTION, INCREASED MORALE, AND LOW TURNOVER. THROUGH GOODWILL'S PROGRAMS, THE ORGANIZATION EMPLOYS LOCAL MEN AND WOMEN IN CUSTODIAL SERVICES AND E-WASTE SOLUTIONS. 672 PEOPLE WERE SERVED IN 2024.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $53,384,212

Program Service Revenue $37,940,227

Investment Income $2,159,830

Other Revenue $19,922,013

TOTAL REVENUE $113,406,282

Expense Breakdown

Grants Paid $156,057

Salaries & Benefits $68,969,823

Fundraising Expenses $1,968,956

Program Expenses $106,005,676

Other Expenses $48,021,035

TOTAL EXPENSES $117,276,215

Year-over-Year Comparison

	2024	2023	Change
Revenue	$113,406,282	$107,795,815	+0.1%
Expenses	$117,276,215	$108,548,047	+0.1%
Net Income	$-3,869,933	$-752,232	+4.1%

Key Indicators

✗ Grants to Organizations ✓ Grants to Individuals ✓ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

2096

Volunteers

688

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✓ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$865,212

Total Directors

$525,967

Key Employees

$1,466,423

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
NICOLE SUYDAM	PRESIDENT & CEO	40.00	Officer Director	$474,168	$51,799	$525,967
SARAH C STARK	BOARD CHAIR	1.00	Officer Director	$0	$0	$0
DAVID J SEIDNER	BOARD VICE CHAIR	1.00	Officer Director	$0	$0	$0
JACOB GONZALES ESQ	BOARD SECRETARY	1.00	Officer Director	$0	$0	$0
ZACHARY PARKER	BOARD TREASURER	1.00	Officer Director	$0	$0	$0
CAROL FAWCETT	DIRECTOR	1.00	Director	$0	$0	$0
CYNTHIA S QUIMBY	DIRECTOR	1.00	Director	$0	$0	$0
DAMIEN PIRRO	DIRECTOR	1.00	Director	$0	$0	$0
DR JEFFREY LAMB	DIRECTOR	1.00	Director	$0	$0	$0
DR SRIDHAR SUNDARAM	DIRECTOR	1.00	Director	$0	$0	$0
EVERETT K SANDS	DIRECTOR	1.00	Director	$0	$0	$0
JESSE ARAGON	DIRECTOR	1.00	Director	$0	$0	$0
JIM CONNER	DIRECTOR	1.00	Director	$0	$0	$0
JOANNE SCHROEDER	DIRECTOR	1.00	Director	$0	$0	$0
JOHN HEFFERNAN	DIRECTOR	1.00	Director	$0	$0	$0
JUSTIN AYRE	DIRECTOR	1.00	Director	$0	$0	$0
SUZI BROWN	DIRECTOR	1.00	Director	$0	$0	$0
TIM J MCELFISH	DIRECTOR	1.00	Director	$0	$0	$0
ELIZABETH JENSEN	CFO	40.00	Officer	$327,211	$12,034	$339,245
CORRINE ALLEN	COO	40.00	Key Emp	$348,651	$22,961	$371,612
GEORGE RYAN BURT	COO	40.00	Key Emp	$321,463	$7,167	$328,630
RICHARD A ADAMS	VP OF MISSION SERVICES	40.00	Key Emp	$230,268	$36,696	$266,964
JOSE LUIS PEREZ	VP OF PEOPLE AND CULTURE	40.00	Key Emp	$239,834	$19,168	$259,002
CATHY J CALDERON	CHIEF OF STAFF AND VP OF ADVANCEMENT	40.00	Key Emp	$202,921	$37,294	$240,215
PHILLIP J RUNNELS	VP OF INFORMATION TECHNOLOGY	40.00	Highest	$245,296	$18,250	$263,546
JOSEPH R RINGER	VP OF RISK AND COMPLIANCE	40.00	Highest	$228,460	$24,934	$253,394
SERGIO MUNOZ	VP OF DONATED GOODS RETAIL	40.00	Highest	$201,615	$22,509	$224,124
DIANA T YRUETA	VP OF FINANCE	40.00	Highest	$199,501	$23,973	$223,474
RYAN C SMITH	VP OF OPERATIONS	40.00	Highest	$217,478	$5,661	$223,139

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2024	$113,406,282	$117,276,215	$124,450,865	$-3,869,933
2023	$107,795,815	$108,548,047	$122,001,858	$-752,232
2022	$103,150,478	$100,663,002	$114,382,394	$2,487,476
2021	$111,995,801	$90,884,805	$112,211,549	$21,110,996
2020	$78,002,320	$76,420,838	$91,900,386	$1,581,482
2019	$91,305,647	$90,503,567	$86,781,525	$802,080
2018	$86,732,623	$87,651,225	$48,233,890	$-918,602

GOODWILL INDUSTRIES OF ORANGE COUNTY CALIFORNIA