THE INFORMATION & REFERRAL FEDERAT… - Form 990 Financial Data

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1981

Legal Domicile

Principal Officer

MARIBEL MARIN

Phone

6263501841

Tax Period

2022-07-01 to 2023-06-30

THE INFORMATION & REFERRAL FEDERATION OF LOS ANGELES COUNTY, founded in 1981, is a mid-sized nonprofit in the Human Services sector that reported $21.6M in total revenue in fiscal year 2022. Revenue surged 39% from the prior year, signaling strong growth momentum.

Mission

THE INFORMATION AND REFERRAL FEDERATION OF LOS ANGELES COUNTY, DBA 211 LA IS A NONPROFIT CORPORATION FORMED TO IMPROVE ACCESS TO HUMAN SERVICE AGENCIES BY PROVIDING INFORMATION AND REFERRALS TO THESE AGENCIES AND BY PROVIDING COORDINATION (SEE SCHEDULE O) BETWEEN THE VARIOUS PROGRAMS IN LA COUNTY WHICH OFFER SPECIALIZED INFORMATION AND REFERRAL SERVICES. SPECIALIZED SERVICES PROVIDED BY 211 LA INCLUDE THE LA COUNTY'S ELDER ABUSE HOTLINE, THE SAFELY SURRENDERED BABY HOTLINE, MOBILITY MANAGEMENT SERVICES, ABUSE PREVENTION/INTERVENTION SERVICES, YOUTH SERVICES, VETERANS SERVICES, AND EARLY INTERVENTION SERVICES. IN ADDITION, 211 LA ENGAGES IN DEVELOPING SOFTWARE TO SUPPORT AND ENHANCE CUSTOMER SERVICE THROUGH THE DEVELOPMENT OF DIGITAL AND ONLINE SERVICES. 211 LA ALSO MAINTAINS A DATABASE OF COMMUNITY RESOURCES AND WEB-BASED SERVICES THAT ENABLE ONLINE ACCESS TO THIS DATABASE.

Program Service Accomplishments

Program 1

Expenses: $6,871,511

COUNTY OF LOS ANGELES - INFORMATION AND REFERRAL SERVICES PROVIDER IN LOS ANGELES COUNTY CONNECTING COMMUNITY AND ORGANIZATIONS FOR HEALTH, HUMAN AND SOCIAL SERVICES.

Program 2

Expenses: $7,363,251

AUGMENTED WINTER SHELTER - PROGRAM OPERATES FROM NOVEMBER THROUGH MARCH TO PROVIDE SEASONAL EMERGENCY SHELTER FOR HOMELESS SINGLE ADULTS DURING WINTER MONTHS.

Program 3

Expenses: $1,618,711

COORDINATED ENTRY SYSTEM FOR FAMILIES PROGRAM OPERATES YEAR ROUND TO PROVIDE EMERGENCY SHELTER, IN THE FORM OF MOTEL COUCHERS TO FAMILIES IN CRISIS. CESF ALSO PROVIDES REFERRALS TO APPROPRIATE FAMILY...

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2022)

Revenue Breakdown

Contributions & Grants $21,356,545

Program Service Revenue $226,759

Investment Income $6

Other Revenue $0

TOTAL REVENUE $21,583,310

Expense Breakdown

Grants Paid $6,697,000

Salaries & Benefits $9,830,798

Fundraising Expenses $121,757

Program Expenses $18,713,770

Other Expenses $5,166,325

TOTAL EXPENSES $21,694,123

Year-over-Year Comparison

	2022	2021	Change
Revenue	$21,583,310	$15,516,360	+0.4%
Expenses	$21,694,123	$15,392,347	+0.4%
Net Income	$-110,813	$124,013	-1.9%

Key Indicators

✗ Grants to Organizations ✓ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

186

Volunteers

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$447,915

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
VICTORIA STRATMAN	PRESIDENT	2.00	Officer Director	$0	$0	$0
VALERIA LYNNE SHAW	VICE PRESIDENT	2.00	Officer Director	$0	$0	$0
ROBERT LILJENWALL	SECRETARY	2.00	Officer Director	$0	$0	$0
JOHN DONNER	TREASURER	2.00	Officer Director	$0	$0	$0
ALBERT CHANG	DIRECTOR	1.00	Director	$0	$0	$0
CORA JACKSON-FOSSETT	DIRECTOR	1.00	Director	$0	$0	$0
KATHERINE HENNIGAN	DIRECTOR	1.00	Director	$0	$0	$0
DENISE MENCHACA	DIRECTOR	1.00	Director	$0	$0	$0
MICHAEL MCCABE	DIRECTOR	1.00	Director	$0	$0	$0
ANNE MILES	DIRECTOR	1.00	Director	$0	$0	$0
TRISHA MURAKAWA	DIRECTOR	1.00	Director	$0	$0	$0
VIRGINIA TANZMANN	DIRECTOR	1.00	Director	$0	$0	$0
LINDA WAH	DIRECTOR	1.00	Director	$0	$0	$0
AMY LYNN LATZER	CHIEF OPERATING OFFICER	40.00	Officer	$211,200	$28,142	$239,342
MARIBEL MARIN	EXECUTIVE DIRECTOR	32.00	Officer	$191,682	$16,891	$208,573
MINH DANG	SR DIRECTOR OF OPERATIONS	40.00	Highest	$115,739	$25,288	$141,027
DANIEL MOLINA	SEN DIR ORGANIZATIONAL DEV.	40.00	Highest	$108,675	$13,974	$122,649
LAURA MEJIA	SR DIRECTOR OF I & R	40.00	Highest	$101,149	$13,637	$114,786

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	No data	No data	No data	No data
2024	No data	No data	No data	No data
2023	$21,583,310	$21,694,123	$7,634,645	$-110,813
2022	$15,516,360	$15,392,347	$6,729,267	$124,013
2021	$17,748,434	$17,689,933	$7,498,041	$58,501
2020	$11,828,153	$11,349,286	$6,180,611	$478,867
2019	$9,427,523	$9,513,031	$5,179,933	$-85,508
2018	$9,215,870	$9,149,163	$5,339,015	$66,707

THE INFORMATION & REFERRAL FEDERATION OF LOS ANGELES COUNTY