IHS THE INSTITUTE FOR HUMAN SERVICES INC

EIN: 990199107 501(c)(3) Housing & Shelter

HONOLULU, HI

Total Revenue
$22,658,140
Total Expenses
$22,552,960
Total Assets
$44,433,370
Net Assets
$38,785,630
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Financial Trends

Organization Details

Formation Year
1980
Legal Domicile
HI
Principal Officer
CONNIE MITCHELL
Phone
8084472800
Tax Period
2022-07-01 to 2023-06-30

IHS THE INSTITUTE FOR HUMAN SERVICES INC, founded in 1980, is a mid-sized nonprofit in the Housing & Shelter sector that reported $22.7M in total revenue in fiscal year 2022. Revenue fell 55% from the prior year — a significant decline worth monitoring.

Mission

IHS IS HAWAII'S OLDEST, LARGEST AND MOST COMPREHENSIVE HUMAN SERVICE AGENCY FOCUSED EXCLUSIVELY ON ENDING AND PREVENTING HOMELESSNESS ON OAHU. THE ORGANIZATION SERVES AS A SOCIAL SERVICE SAFETY NET FOR THOSE WHO ARE HOMELESS OR AT RISK FOR HOMELESSNESS IN OUR COMMUNITY THROUGH OUR NINE (9) CORE SERVICES THAT INCLUDE EMERGENCY AND SPECIALTY SHELTERS, COMMUNITY MEAL AND FOOD PROGRAMS, HOUSING PLACEMENT AND SUPPORT, SPECIALIZED CASE MANAGEMENT, FAMILY PROGRAMS, HEALTH SERVICES, HOMELESS OUTREACH, EMPLOYMENT SUPPORT AND PUBLIC EDUCATION. OUR TRIAGE AND ASSESSMENT PROCESS HELPS STAFF TAILOR INDIVIDUALIZED SERVICE PLANS FOR EACH HOMELESS INDIVIDUAL AND FAMILY IN ORDER TO ADDRESS THE ROOT CAUSES OF THEIR HOMELESS SITUATION, AND PREPARES CLIENTS TO TRANSITION INTO HOUSING WITH THE GOAL OF SELF-SUFFICIENCY. IHS IS ALSO FOCUSED ON ADVOCACY AND EDUCATION TO ADDRESS THE SYSTEMIC CAUSES OF HOMELESSNESS. PUBLIC AND PRIVATE FUNDING IN THE FORM OF GRANTS, CONTRACT AWARDS, INDIVIDUAL PHILANTHROPY, AND FEE FOR SERVICE INITIATIVES COUPLED WITH CAREFUL COST CONTROL ALLOW US TO CONTINUE VITAL PROGRAMS AND SERVICES DESPITE THE NEED FOR MORE RESOURCES. COMMUNITY SUPPORT FURTHER INCLUDES VOLUNTEER LABOR, IN-KIND DONATIONS, CORPORATE COLLABORATIONS AND OTHER NON-FINANCIAL CONTRIBUTIONS. WE BUILD CAPACITY THROUGH ONGOING STAFF DEVELOPMENT AND TRAINING ALONG WITH A FOCUS ON CONTINUOUS PROCESS IMPROVEMENT. SINCE 2004, IHS HAS BEEN ACCREDITED BY THE COMMISSION ON ACCREDITATION OF REHABILITATION FACILITIES (CARF), WHICH IS AN INTERNATIONAL THIRD PARTY NONPROFIT ORGANIZATION THAT RIGOROUSLY ASSESSES THE QUALITY OF REHABILITATION PROGRAMS AND ORGANIZATIONAL COMPETENCIES IN MEETING GOVERNANCE AND PROGRAM STANDARDS.

Program Service Accomplishments

Program 1
Expenses: $10,088,139 Revenue: $3,299,900

EMERGENCY SHELTER AND FOOD PROGRAMS:DURING FY 2023, THE IHS EMERGENCY SHELTER PROGRAM AT SUMNER MEN'S AND KAAAHI WOMEN'S AND FAMILY SHELTERS STILL PROVIDED 78,142 NIGHTS TO 948 UNDUPLICATED GUESTS...

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EMERGENCY SHELTER AND FOOD PROGRAMS:DURING FY 2023, THE IHS EMERGENCY SHELTER PROGRAM AT SUMNER MEN'S AND KAAAHI WOMEN'S AND FAMILY SHELTERS STILL PROVIDED 78,142 NIGHTS TO 948 UNDUPLICATED GUESTS. THIS CONSISTED OF 656 SINGLE MEN, 251 SINGLE WOMEN, AND 228 FAMILY MEMBERS (66 FAMILIES). 162 SINGLE MEN, 58 SINGLE WOMEN, AND 37 FAMILIES EXITED INTO TRANSITIONAL OR PERMANENT HOUSING.THE IHS MEAL PROGRAM SERVED 344,895 MEALS THROUGHOUT THE YEAR TO BOTH SHELTER GUESTS AND PERSONS IN NEED FROM THE COMMUNITY. THIS INCLUDES THREE MEALS PER DAY AT KAAAHI AND SUMNER EMERGENCY SHELTERS AND SPECIALTY SHELTERS, AND BREAKFAST AND DINNER AT HALE MAULIOLA. IN ADDITION, THE ORGANIZATION OFFERED MONTHLY FOOD DISTRIBUTIONS TO HELP REPLENISH HOUSEHOLD PANTRIES IN THE COMMUNITY.THE HALE MAULIOLA HOUSING NAVIGATION CENTER, WHICH OPENED IN NOVEMBER 2015, ENTERED ITS SEVENTH YEAR OF SERVICE. IN THE FISCAL YEAR, THE PROJECT SERVED 254 HOMELESS ADULTS FROM SINGLES AND COUPLES HOUSEHOLDS WITH EMERGENCY SHELTER, CASE MANAGEMENT, AND TARGETED HOUSING SERVICES. A TOTAL OF 179 CLIENTS EXITED, WITH 61 (34%) ENTERING INTO HOUSING PLACEMENTS. IHS CONTINUED TO OPERATE THE TUTU BERT'S HOUSE (TBH 1, 2, 3, AND 4) MEDICAL SPECIALTY SHELTERS FOR HOMELESS ADULTS EXITING LOCAL HOSPITALS. TBH 5 (OPENED IN AUGUST 2021) REMAINED OFFLINE (SINCE APRIL 2022) TO COMPLETE PLANNED RENOVATIONS. DURING THE FISCAL YEAR, 170 PERSONS WERE SERVED BY THE TBH PROGRAM AND 130 EXITED, WITH 47 (37%) ENTERING INTO HOUSING.KALIHI UKA RECOVERY HOUSE (KURH), A SPECIALTY SHELTER FOR HOMELESS ADULTS WITH BEHAVIORAL HEALTH TREATMENT NEEDS, ENTERED ITS FIFTH YEAR OF SERVICE. KURH SERVED 101 CLIENTS, EXITING 84, OF WHOM 24 (29%) EXITED INTO HOUSING. IHS' CONTRACT TO PROVIDE SERVICES AT THE HPD'S HONU MOBILE SHELTER SITE ENDED ON 7/31/22, WITH HPD TAKING OVER. IN THIS FINAL MONTH, IHS SERVED 53 INDIVIDUALS (36 HOUSEHOLDS) AT THE OLD STADIUM PARK HONU. OF THESE, 18 EXITED TO EMERGENCY SHELTER AND 4 TO TEMPORARY HOUSING.

Program 2
Expenses: $5,147,003 Revenue: $1,518,023

HOUSING AND OTHER SUPPORTIVE SERVICES PROGRAMS:IHS DELIVERS NUMEROUS PROGRAMS THAT FOCUS ON REHOUSING AND STABILIZING INDIVIDUALS AND FAMILIES, ALONG WITH PROMOTING SELF-SUFFICIENCY.IHS' CONTINUUM OF...

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HOUSING AND OTHER SUPPORTIVE SERVICES PROGRAMS:IHS DELIVERS NUMEROUS PROGRAMS THAT FOCUS ON REHOUSING AND STABILIZING INDIVIDUALS AND FAMILIES, ALONG WITH PROMOTING SELF-SUFFICIENCY.IHS' CONTINUUM OF CARE (COC) FUNDED PERMANENT SUPPORTIVE HOUSING PROGRAM SERVED 99 CHRONICALLY HOMELESS PERSONS BY ASSISTING THEM TO OBTAIN OR REMAIN IN PERMANENT SUPPORTIVE HOUSING DURING THE YEAR. IHS' HOUSING FIRST PROGRAM PROVIDED HOUSING TO 108 HOUSEHOLDS COMPRISING THE MOST VULNERABLE CHRONICALLY HOMELESS. IHS' HOMELESS PREVENTION AND RAPID RE-HOUSING PROGRAMS PROVIDE ASSISTANCE TO HOUSEHOLDS WHO RECENTLY BECAME HOMELESS OR ARE ON THE VERGE OF HOMELESSNESS DUE TO AN EVENT THAT AFFECTED THE HOUSEHOLD SUCH AS JOB LOSS, ILLNESS, ETC. THE STATE HPO RRH PROGRAM ASSISTED 388 HOUSEHOLDS WITH 884 HOUSEHOLD MEMBERS TO KEEP OR PLACE THEM IN HOUSING AND THE CITY ESG RRH PROGRAM ASSISTED 27 HOUSEHOLDS (39 ADULTS, 18 CHILDREN) WITH HOMELESSNESS PREVENTION AND 26 HOUSEHOLDS (28 ADULTS, 4 CHILDREN) WITH RAPID REHOUSING ASSISTANCE. TO QUALIFY, THESE HOUSEHOLDS MUST DEMONSTRATE THAT THEY WILL BE SELF-SUFFICIENT FOLLOWING THIS TEMPORARY ASSISTANCE. WE COLLABORATE WITH NUMEROUS OTHER ORGANIZATIONS TO OFFER FINANCIAL MANAGEMENT SKILL BUILDING TO THE PARTICIPANTS IN THIS PROGRAM, AS THESE SKILLS ARE CRITICAL TO MAINTAINING FINANCIAL STABILITY.ALONG WITH HOUSING PROGRAMS, IHS HELPS PEOPLE PREPARE FOR OR SUSTAIN THEMSELVES IN STABLE HOUSING BY PROMOTING A CULTURE OF SELF-RESPONSIBILITY, OFFERING EMPLOYMENT SUPPORT WITH JOB SEARCH, WRITING RESUMES, PREPARING FOR INTERVIEWS AND OTHER SUPPORTIVE EMPLOYMENT COUNSELING THROUGH OUR HELE 2 WORK PROGRAM. 657 PERSONS WERE ENCOUNTERED, WITH 620 PARTICIPATING AND 255 GAINING JOBS. THIS ALSO INCLUDES OUR TAKING ROOT URBAN AGRICULTURE PROGRAM WHERE SHELTER GUESTS DEVELOP JOB SKILLS BY PARTICIPATING IN ON-SITE GARDENING CLASSES. THIS PROGRAM HAD 46 PARTICIPANTS, WITH 3 PARTICIPANTS GAINING EMPLOYMENT. ADDITIONALLY, THE NEW LEAF CUSTODIAL TRAINING PROGRAM ENROLLED 40 PARTICIPANTS IN WORKPLACE SAFETY AND SKILLS INSTRUCTION, COMPLETING A TOTAL OF 398 PROJECTS, AND RESULTING IN 20 PARTICIPANTS BEING HIRED FOR EMPLOYMENT. OTHER SUPPORTIVE SERVICES PROGRAMS INCLUDE SPECIALIZED CASE MANAGEMENT PROGRAMS FOR SHELTER RESIDENTS WHICH MAKE NUMEROUS REFERRALS TO OTHER COMMUNITY SERVICES SUCH AS PRIMARY HEALTH, MENTAL SUBSTANCE ABUSE TREATMENT OR OTHER SOCIAL SERVICES. THE IHS FAMILY PROGRAM SERVED 144 (72 SCHOOL AGED) UNDUPLICATED HOMELESS CHILDREN IN MAINTAINING THEIR ACADEMIC PERFORMANCE THROUGH AFTER-SCHOOL HOMEWORK SUPPORT, ENRICHMENT ACTIVITIES AND COORDINATION WITH CHILDREN'S SCHOOLS. 19 CHILDREN PARTICIPATED IN A 4-WEEK SUMMER FUN PROGRAM.OUTREACH TEAMS PROVIDE ASSERTIVE OUTREACH AND NEEDS ASSESSMENTS TO UNSHELTERED HOMELESS ADULTS AND FAMILIES, WITH FACILITATION OF SERVICES INCLUDING PSYCHIATRIC EVALUATION, SUBSTANCE ABUSE TREATMENT, AND TRANSITION INTO EMERGENCY SHELTER AND STABLE HOUSING. THE TEAM SERVED A TOTAL OF 780 INDIVIDUALS IN URBAN HONOLULU, WAIKIKI, MOILIILI, EAST HONOLULU, AND WINDWARD OAHU.

Program 3
Expenses: $1,966,940 Revenue: $2,415,829

COMMUNITY BASED CASE MANAGEMENT PROGRAM:IHS' CCS CASE MANAGEMENT PROGRAM SERVED 372 ADULT CONSUMERS WHO HAVE SERIOUS MENTAL ILLNESS (SMI). THE HOMELESS INTENSIVE CASE MANAGEMENT PLUS (HICM+) PROGRAM...

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COMMUNITY BASED CASE MANAGEMENT PROGRAM:IHS' CCS CASE MANAGEMENT PROGRAM SERVED 372 ADULT CONSUMERS WHO HAVE SERIOUS MENTAL ILLNESS (SMI). THE HOMELESS INTENSIVE CASE MANAGEMENT PLUS (HICM+) PROGRAM SERVED 363 HIGH UTILIZER ADULT CLIENTS WITH SUSPECTED SEVERE MENTAL ILLNESS. TARGETED OUTCOMES INCLUDED REDUCING HOSPITALIZATIONS, ARRESTS AND LINKAGE TO TREATMENT. THE CIS PROGRAM SERVED 93 ADULTS WITH MEDICAL NEEDS WHO WERE HOMELESS OR AT RISK FOR HOMELESSNESS.

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

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Financial Overview (2022)

Revenue Breakdown

Contributions & Grants $17,884,701
Program Service Revenue $6,212,040
Investment Income $98,722
Other Revenue $-1,537,323
TOTAL REVENUE $22,658,140

Expense Breakdown

Grants Paid $0
Salaries & Benefits $12,793,762
Fundraising Expenses $571,455
Program Expenses $19,517,996
Other Expenses $9,759,198
TOTAL EXPENSES $22,552,960

Year-over-Year Comparison

2022 2021 Change
Revenue $22,658,140 $50,422,149 -0.6%
Expenses $22,552,960 $22,551,496 +0.0%
Net Income $105,180 $27,870,653 -1.0%
Key Indicators
Grants to Organizations Grants to Individuals Lobbying Political Activity Foreign Activities Donor Advised Fund Schedule B Required
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Governance

Voting Members
30
Independent Members
30
Employees
361
Volunteers
1616

Governance Policies

Conflict of Interest Policy
Whistleblower Policy
Document Retention Policy

Special Practices & Reported Activities

Operated a School
Operated a Hospital
Provided First Class Travel
Reported Conflict of Interest
Reported Asset Diversion
Excess Benefit Transaction
Made Political Expenditures
Engaged in Lobbying
Operated Donor Advised Fund
Maintained Art Collections
Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers
11
$326,060
Total Directors
30
$0
Key Employees
0
$0
Highest Compensated
0
reported
Name Title Hours/Week Role Reportable Comp Other Comp Total
JAYSON HARPER DIRECTOR 0.50
Director
$0 $0 $0
CLAUDE DUKE DU TEIL DIRECTOR 0.50
Director
$0 $0 $0
ROBERTA BERT DU TEIL EMERITUS MEMBER 0.50
Director
$0 $0 $0
JULIE ARIGO DIRECTOR 0.50
Director
$0 $0 $0
CHRISTINE CAMP DIRECTOR 0.50
Director
$0 $0 $0
ELLEN C CARSON CHAIR - GOVERNANCE 0.50
Officer Director
$0 $0 $0
KENNETH FINK DIRECTOR 0.50
Director
$0 $0 $0
JERRY GIBSON DIRECTOR 0.50
Director
$0 $0 $0
JEFF HARRIS DIRECTOR 0.50
Director
$0 $0 $0
IAN HOGAN DIRECTOR 0.50
Director
$0 $0 $0
ED HOPE DIRECTOR 0.50
Director
$0 $0 $0
CRAIG MCGINNIS DIRECTOR 0.50
Director
$0 $0 $0
DAVID S MORIMOTO VICE-PRESIDENT 0.50
Officer Director
$0 $0 $0
LAUREN S NAHME DIRECTOR 0.50
Director
$0 $0 $0
KU'UHAKU PARK DIRECTOR 0.50
Director
$0 $0 $0
KEALA PETERS CO-CHAIR - EXTERNAL AFFAIR 0.50
Officer Director
$0 $0 $0
JOANNA OSHIRO TREASURER, CHAIR-FINANCE 0.50
Officer Director
$0 $0 $0
LEE ANN SILVA DIRECTOR 0.50
Director
$0 $0 $0
CURTIS SAIKI DIRECTOR 0.50
Director
$0 $0 $0
K JAMES STEINER AUDIT COMMITTEE 0.50
Officer Director
$0 $0 $0
TRACY TONAKI PRESIDENT 0.50
Officer Director
$0 $0 $0
LYNNE T UNEMORI SECRETARY 0.50
Officer Director
$0 $0 $0
ELIZABETH ANNIE VALENTIN CO-CHAIR - EXTERNAL AFFAIR 0.50
Officer Director
$0 $0 $0
JOE VIOLA CHAIR - INTERNAL AFFAIRS C 0.50
Officer Director
$0 $0 $0
REV MSGR TERRENCE WATANABE EMERITUS MEMBER 0.50
Director
$0 $0 $0
TAMMY YOKOGAWA-KING DIRECTOR 0.50
Director
$0 $0 $0
SONDRA L BRANDON DIRECTOR 0.50
Director
$0 $0 $0
PATRICK M MCGUIRK DIRECTOR 0.50
Director
$0 $0 $0
ATHEA WANG DIRECTOR 0.50
Director
$0 $0 $0
MARCI LAROUECH DIRECTOR 0.50
Director
$0 $0 $0
CONNIE MITCHELL EXECUTIVE DIRECTOR 45.00
Officer
$166,586 $0 $166,586
LEINA IJACIC CHIEF ADMISTRATIVE OFFICER 45.00
Officer
$159,474 $0 $159,474
Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year Revenue Expenses Assets Net Income
2024 No data No data No data No data
2023 $22,658,140 $22,552,960 $44,433,370 $105,180
2022 $50,422,149 $22,551,496 $44,659,806 $27,870,653
2021 $27,371,445 $25,968,123 $15,246,582 $1,403,322
2020 $19,521,577 $18,927,704 $11,715,526 $593,873
2019 $16,343,441 $17,247,824 $8,323,098 $-904,383
2018 $15,527,832 $15,523,237 $9,088,621 $4,595
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